Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[Zsuzsanna]

My one stoped working 3 months ago and I still have no news from customer services! I wrote them 3 times and I’m beginning to think about legal procedure!

Sent from my iPhone

Moderator edit: personal info removed

[Francopogo]

I think last summer but they knew when I was on the chat with their rep
because I purchased it and Activated the app right away.

[GDS5012]

Hi to all with the blank screen problem. If your device is in warranty contact Fitbit customer service to have it replaced. The reset processes do not work and problem will occur again. This has been an on-going issue for Charge 3 since last year. My device's warranty expired a month ago so they will not do anything but offer a discount for my next purchase. I will not purchase another Fitbit device. Looking at other fitness trackers. RECOMMEND retuning your device if you are having a problem.

[GDS5012]

Best to return your device for replacement. this problem has been on-going and there isn't a true fix. Get a new one before the warranty expires.

Moderator edit: format

[beals5]

Just to re-iterate a point I made earlier.  I did wait to long and so was past the warrantee.  As a good engineer I took apart the failing device to see if I could find out what was wrong with it.  While I can't say we all have the same root cause even though the symptoms are the same, in my case it was a manufacturing defect with one of the cables between the main board and display.  Resets got the software running again, but only temporarily until the cable glitched and broke things again.  The root cause was hardware, so replacement the only true fix.

will

[GDS5012]

Even though the warranty expired one month prior, the product has a known
defect which should have negated any warranty issue. This defect has been
acknowledged for over 16 months. Fitbit offered me a 25% discount (good for
30 days) towards my next product purchase. I am no longer one of their
“valued customers”.

Will offer my opinion of their warranty and service support.

--
Thank you,

Moderator edit: personal info removed

[Keleka9]

if you purchased your device with a credit card, check and see if that card
offers extended warranty. At least you can get your money back that way.

Regards,

Moderator edit: personal info removed

[kdtough81]

this doesn't work for me at all!! I've done this about 100 times and I've changed the clock faces and neither thing works!! What now? I only bought this 3 months ago!

[thebarn]

works thanks

[GDS5012]

Use the chat function when talking to customer service. If your Fitbit is in warranty period, have them replace. This issue is over a year and half old. Fitbit won’t honor anything out of warranty (1month). 

[GDS5012]

Chat with Fitbit and get a new one. This is a known issue and they won’t support it after warranty expires. 

[GDS5012]

In warranty? Get a new one from Fitbit. This is a known issue and Fitbit won’t honor out of warranty products. 

[GDS5012]

Contact Fitbit using chat process. Get a new one, as this problem has existed for over a year and half. Don’t take any BS from Fitbit. All they want to do is sell you another unit.

[GDS5012]

They don’t need to be perfect. Fitbit should take care of their “valued customers” and replace the known issue product. I have a hard time accepting they won’t help with a product that’s one mont out of warranty.

[GDS5012]

Yes my suggestion is to have Fitbit replace your unit before warranty expires. They won’t help you afterwards.

[GDS5012]

Your problem will continue. This is a known issue with Fitbit. Get them to replace it while still in warranty. I’d send it back before warranty expires each year.

[GDS5012]

Get Fitbit to replace it.

[GDS5012]

My Fitbit warranty expired a month ago. This issue has been on- going for over a year and half. They will not honor any product past warranty. Get a new one will they own warranty. 

[Thehig50]

It was Christmas present. ☹️

Sent from my iPhone

[Keleka9]

then that is when YOUR warranty period starts.

Regards,

Moderator edit: personal info removed