Charge 3 screen won't scroll

[Casser]

Unable to scroll across to activities 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Dnlhare! Are you having issues charging your Charge 3? What message are you referring to?

If the display is frozen/stuck, I'd recommend restarting your device by following these steps. 

If you are having difficulties charging your device, please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Let me know if you need anything else! 

[sponitaplumpfee]

It is all fixed. Thank you!

[MarreFitbit]

Great news @sponitaplumpfee! Please don't hesitate to let us know if you need further assistance, we'll be around! 

[5RiverStreet]

Thank You. It’s working now. 

[MarreFitbit]

Welcome on board @5RiverStreet! We're happy to hear the steps provided in this thread have worked for you. 😉

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day! 

[tbizzack]

I am having the same issue. I tried that and every other recommended solution, but nothing is working. The only thing that will show is the clock face, but it won't scroll up/down, left/right to any of the other screens.

It started by vibrating when I had a notification, but wouldn't show the notification. I tried to reset from the settings. Once I did that, I was unable to scroll.

I have tried the reset, pushing the button down for 8 seconds. It does nothing. I feel it vibrate, and let go after 8 seconds and it doesn't change.

I have removed it from my app, changed the clock face, reconnected to the app, with no avail.

[MarreFitbit]

Welcome to the Community Forums @tbizzack! Thanks for already troubleshooting your Charge 3 by following the tips and recommendations provided here. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you with.

[trylyte]

I had the same issue.  Tried all the steps including updating the clock face, still no scrolling other than seeing it for half a second.  I went and updated my fitbit password and now it works.  Go figure.

I'll take it as a win.

[MarreFitbit]

Welcome to the Community Forums @trylyte! Thanks for the steps you've tried in order to solve the issue your Charge 3's display. 

If your Charge 3 working fine after updating your Fitbit password? Is the display working fine now?

I'm looking forward to your response, keep me posted.

[trylyte]

Everything is working fine now.  I even changed my clock display back to the previous one and it is still scrolling fine.

I appreciate being able to find troubleshooting issues online, just wished I had looked a couple of days earlier.  It would have saved me a certain amount of frustration from trying to scroll and tap.

Thanks again.

[MarreFitbit]

Hello there @trylyte! I am sorry to hear that you went through this situation, but we're happy to hear that everything is working fine now. Also it's great to know that even after going back to the previous clock face the display on your Charge 3 is still functioning as expected. 

Please don't hesitate to ping me out if there's anything else I may do to assist you with. I'm always around and glad to help you. 

[m-l-e]

I used the below solution and it still won't scroll.

[tbizzack]

They contacted me and it didn't work. 

My scroll feature fixed itself temporarily, and now it will scroll whenever it feels like it. Some days it works, others it won't. The side button doesn't seem to respond consistently either. This Charge 3 has been nothing but issues since I got it.

[phyzzzy]

Worked.  Thanks. 

[GrumpyChick]

Hi. My charge 3 wont scroll and when I restart it as described above the screen goes blank and only comes back on if i change the clock face but still wont scroll. Do you have any ideas please?

[tbizzack]

Contact the service department and get a replacement. That's the only thing
that worked.

[Jtsailu]

I followed all steps but the device still not scrolling.

on the watch screen it only show date and time but not scrolling anymore!

please help me to solve the problem, it’s only two months new!

[Jtsailu]

Your solution doesn’t work on me.

i tried all steps but device still not slip,I cannot restart my Fitbit charge 3

I can’t see the steps ,it only shows the date and time.

I need more help, thank you!

[roberthildreth]

I've tried all the suggested solutions listed above and still am unable to scroll or restart my charge 3.  in addition the back ground of my display is made up varying shades of grey stripes, instead of being black.

Thanks for any help.

[LJ10524]

Contact Fitbit for a warranty replacement. That’s what they did when it happened to me.