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Charge 3 step count differs from weekly report

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‎11-17-2020 10:12 - last edited on ‎11-18-2020 03:30 by Fitbit Moderator

‎11-17-2020 10:12 - last edited on ‎11-18-2020 03:30 by Fitbit Moderator

Why does my step count differ from the count on my watch, and tablet that my weekly report? It's always less on the weekly report?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-18-2020 03:32

‎11-18-2020 03:32

@MrBoston Welcome to the Fitbit Community!

 

Let me help you with your weekly report not showing the same steps as your Charge 3. The report is done with the data uploaded to your account. If you don't sync periodically then some data may be missing at the time the report is done. I suggest you sync your tracker at least once a day specially on Sunday evening and Monday morning to have all data uploaded to your account.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-18-2020 07:34

In response to AlvaroFitbit

‎11-18-2020 07:34

Every since I updated it it won't count my steps any more

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‎11-18-2020 08:27

In response to AlvaroFitbit

‎11-18-2020 08:27

Okay I'll try to remember that,  but why doesn't fit automatically sync before midnight on its own? It doesn't seem right that the user has to perform a manual before he or she goes to bed.

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