Charge 3 stopped receiving text notifications

[Gymmom2]

About a week ago, I stopped receiving text notifications on my Charge 3. I still get all other notifications (including phone, email, alerts). I have rebooted my Charge 3, checked the settings on the watch, app and my S9 phone (android). I have restarted my phone and the watch. Still nothing!

Does anyone have any other suggestions? 

Moderator edit: subject for clarity

[Davemt1]

Same thing for me. All notifications working except texts from Messages+

[Mish2308]

The same thing happened to mine about a week ago. I've tried everything recommended but nothing works 🙁

[Kristen2180ca · Accepted solution]

Same with mine!!!! I thought it was just me but phew it's not!

[MaryCarmenAL]

I can't get any notifications. HELP

[Karikariikariii]

Mine has done the same thing for at least a week maybe few days more . I get calls no problem but not texts . And that is the thing I actually care about. I’ve done all the settings and reboots suggested nothing fixed it 

[AlejandraFitbit]

Hello everyone, I hope you are doing fine.

Thanks for troubleshooting this notifications issue before contacting us and for letting us know about it.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[msb2cropit]

Same here. So frustrating.  Second time this has happened since I purchased it 2 months ago but this time troubleshooting didn't help.  I am getting all other notifications I want but not the text messages.  Hope they get this fixed soon.  

[AlejandraFitbit]

Thanks for you participation in the Forums, @msb2cropit.

I am sorry to hear about your frustration and will appreciate your patience will we find a fix for this problem. If there is anything else we can help you with, do not hesitate to post it.

I will see you around. 

[Davemt1]

Deleted Fitbit app from phone and reinstalled. Texts are working now.

[Mish2308]

I've just tried this but no luck with mine.

[Davemt1]

After reinstalling I had to redo my notification preferences.

[CrystalD13]

Same story here, I stopped receiving text notifications on my FitBit Charge 3 about a week and a half ago.  I have a Samsung Galaxy Note 9 and glad it is not just me.  Super frustrating as I rely on this feature for work.  I have tried everything, I hope the fix goes into place asap!

[AlejandraFitbit]

Hello guys, thanks for your participation in the Forums and for troubleshooting this text issue.

@Davemt1, it's great to hear that this feature is working for you now. I appreciate the tips provided, I know our friends will find it helpful.

@CrystalD13 and @Mish2308, as mentioned previously, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Let me know if you need anything else. 

[Gymmom2]

Today my Charge 3 suddenly started getting text msgs again. Not sure what the problem was.  I didn't do anything. Hope everyone else's resolved too!

[AlejandraFitbit]

Thanks for the update, @Gymmom2.

I am glad to hear that this notifications issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉

[FSP]

My Charge 3 stopped receiving text notifications after the recent software update on my Samsung S8 (Android version 9).

I googled and realised that there has been many complaints, starting in early Sep 2019, about notification issues from the upgrade. I believe Samsung is aware of it and working to make good.

Today, I changed to my previous phone Samsung A5(2016) on Android 7.0 (I have decided not to upgrade the software).

Bingo... I receive notifications on my Charge 3. It's working good for the past 8 hours.

In the next few days, if I continue receiving notifications then the problem probably lies with the Samsung Android software, not Charge 3 or the Fitbit app.

I will update in due course.

[FSP]

I continue receiving text notifications on my Charge 3 with A5(2016) running on Android 7.0.

However, yesterday, I realised Fitbit app version 3.7 was just released.

I updated the app on my Samsung S8.

Bingo... it seems that this solved the notification issue.

[ERDocsMom]

I haven’t received notification since June and I’m still not receiving them 

[janpearson]

My Charge 3 stopped receiving texts about 2 weeks ago...rebooted, no change.  What is wrong and when will it be fixed?  Will it fix automatically or will I need to do something?