Charge 3 stopped receiving text notifications

[Gymmom2]

About a week ago, I stopped receiving text notifications on my Charge 3. I still get all other notifications (including phone, email, alerts). I have rebooted my Charge 3, checked the settings on the watch, app and my S9 phone (android). I have restarted my phone and the watch. Still nothing!

Does anyone have any other suggestions? 

Moderator edit: subject for clarity

[Jord54]

I tried that and still no messages or notifications of any kind.

[janpearson]

yep...same with me, did it all and still nothing 😞

[YanV]

For many of the notification issue sufferers: if you can go back to the Fitbit application version 2.93 (and stay with it), the notifications in this version seem to be stable. At least since I have stopped installing updates, the problem has never returned.  

[FSP]

Since my last post on this issue, I have updated to version 3.8 and no longer have problem with notification. I am using Samsung S8 and on Android 9.0.

From my experience with Fitbit since 2015, I trust that it is diligently looking into all issues raised by users.

[Karikariikariii]

I’ve tried every suggestion multiple times as well. Nothing has worked . Guess this is their way of getting you to buy another one or waste the money you already spent . 

[Anro70]

Same happened to me. Its been over 1 week and multiple calls with fitbit and still no notifications and no help from fitbit!!

[julierose67]

Please just tell us how we can fix this problem. Apologising is all well and good but we really just need a solution. That is why I bought this tracker in the first place!

[Giaoli]

I haven’t been able to see my text messages for months 😞 on my phone 😞 what’s going on. ? 

[FitLee5]

Can you please update the status of your correction to solve this specific Fitbit failure?

My iPhone 6S in particular. 

[Ashley201988]

For the past couple of weeks, every day my text notifications stop coming through my fitbit..I have to re-sync it or restart my fitbit, sometimes I have to do both, and this happens multiple times a day. It's quite frustrating especially since after the IOS 13 update I have to make my text previews available on my home screen or it doesn't work at all. Which I didn't want to do, but FitBit left no option for you not to this or the notifications don't work. This is extremely annoying and after paying $150.00 for a device that doesn't work correctly, I'd like to know what FitBit's PERMANENT solution is.

[Karikariikariii]

Basically theyve been aware of this issue since the new phone/ios update hit. They told me in the chat that they are working on it...you know almost 4 months later. I bought it and it worked for maybe a month then stopped. And I honestly got it mainly for the text notifications too. So now we all will probably have expensive useless watches to sit in a drawer and be forced to get a new one that may be able to keep up with the technology for a few months....

[FitLee5]

Seeing no resolutions here, I think it’s time to send letter to president of Fitbit that his product failed and refunds are needed.  It does not live up to its claims and may be a fraud.  I’ll let you all know 

[Actwilson]

As a hearing impaired person I rely on the notifications. Please hurry and fix the problem. It seems it should of been resolved by now. I will be changing products if it continues for a long period. Thanks

[Mammapeach]

I am not receiving and notifications. No texts, email or phone! 

[SusanCF]

I have the samsung 10 and used to get texts but havent for a while. I have done all the resets as well. Any updates when issue will be fixed??

[Actwilson]

I have an iPhone so it is apparently a Fitbit glitch! I may have to get a different kind. Thanks

Sent from my iPhone