Charge 3 strap broken

[Irene87]

My strap has broken on my Charge 3, it is only 5 months old. Is it possible to get sent a replacement please? The buckle has come off because the little loops have snapped.

Thanks.

[SteveH · Accepted solution]

Hi @Irene87 

In order to make a warranty claim you need to contact customer support via contact.fitbit.com 

[AlejandraFitbit]

It's great to see you here @Irene87 and @SteveH thanks for the input.

I was able to see here that our friend @SteveH answered your question about your Charge 3 wristband warranty.

If this answer was the one you were looking for, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 

[EllCloud]

Same happened to mine and I had mine < 5 months! 😭

[Alexicovici]

I have the same problem, in 6 months the strap is broken. https://photos.app.goo.gl/PcQfqXobeVPRYh6R7

[_CJ]

Same here, it just fell off from my wrist last night while sleeping

[EllCloud]

Hi, I managed to get a replacement since it's still under warranty.

[hillarylb]

same with mine after 10 months... just had a chat session w agent who confirmed my warranty and is sending a replacement. I'm hoping it is an updated version of the band, but guessing it is the same which will most likely break again in less than a year. disappointed in the quality for sure.

[_CJ]

I also got a replacement from support, hope its an updated version.

I wish I could pay $5 more to get a different one...

[dadsafrantic]

mine will be replaced at almost 11 months.

[DyMo555]

Same here. My Fitbit isn’t even a full 9 months old, and already the band broke. Last month, the Fitbit tracker itself had an issue after the newest update and was sent a replacement. Maybe there is a faulty issue in the band as well? 

[SunsetRunner]

Hi there, did the replace the straps or the whole tracker? I have the same issue and  I am waiting for feedback from Fitbit 

[EllCloud]

Hi, they replaced the strap as only the strap is broken.

[EllCloud]

Tracker has issue after the update? Do you mind sharing what's the issue?

[DyMo555]

They replaced your strap? 

You’ll know if your Fitbit has issues from the update. It will be VERY obvious. But they replaced the tracker only. (Plus my tracker was under warranty. I’m not sure if the warranty covers the band too) 

[EllCloud]

Yes I have gotten the strap replaced. It's under the warranty.  My tracker looks ok for now.

[Joegger]

can you share that image with me? I'm trying to get a warranty replacement for my Charge 3 strap, but I already threw my broken strap away! I tried to see the image you attached but it says the album is empty. Thanks!

[jraea]

Same thing happened to mine.  6 months.....

[dwg1]

My strap on my charge 3 broke after only being a little over one year old. Contacted Fitbit & they will not replace the band for free. Very Disappointed 

[jraea]

Sorry that yours happened after the one year warranty.  I got my band replaced because it was only 8 months.  I was disappointed that the replacement was identical to what had broken - no re-engineering of a faulty part!  So, I'm not expecting this new band to last very long!