Charge 3 syncs only when charging

[ChrisFotop]

The last 3 weeks my fitbit charge 3 syncs only when is connected to the charging cable <<in charge mode>>

When I wear it, syncing process always fail.

I did every possible step as

disconnect - reconnecting the tracker with the phone

reboot phone & tracker

but the problem still exists ...

I think you make changes to the firmware and software without testing it at all.

Before 3 weeks everything was going smooth.....

It's the last time I buy tracker from fitbit...

Moderator edit: format

[JuanJoFitbit]

Hi @ChrisFotop, it's great to see you in our Fitbit Community! I'm sorry to hear that your Charge 3 only syncs when it's on the charging cable. I totally understand how you feel about this and I appreciate your feedback. By the way, thank you also for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your tracker and see if it syncs when it's not on the charger.

Keep me posted on the outcome.

[ChrisFotop]

I did twice all these steps and nothing is changed.

It is only syncs when is on charge.... 

This is realy crazy...

You have to correct your latest firmware and your app.

I AM NOT THE ONLY ONE that has sync problems for the last 3 weeks..... What it is changed to all of us and not on your s/w - firmware

You cannot be serious when always tell us to do the steps !!!

[WAnthonyB]

Done all the steps and still will only sync when charging, additional overnight time changes and not to another time zone.....please I need a solution.

[AlvaroFitbit]

@WAnthonyB I hope you are doing fine.

Let me help you with this and thank you for following our previous suggestions. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[ScottieFree]

Almost same issues for my wife's Fitbit Charge 3. It will sync only when her iPhone is charged above 70% or thereabouts, it appears.

Otherwise it will not charge or bluetooth will not recognise. Fitbit only 12 months old. 

[ChrisFotop]

I talked with support and they replaced immediately with a new one !

[Charliechicken]

Here we are in 2021, I too have the same issue. Tried all the steps in this feed and still my Charge 3 will only sync whilst in it's charger. Most disappointed.

[WilsonFitbit]

Hello everyone. @Charliechicken Welcome to the community forums. 

I'm very sorry for any inconvenience caused and thank you for your comments and for following the suggested tips in this thread. Since the issue persists, I recommend contacting our Support Team for further assistance.

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Charliechicken]

Hi

Tried many times to join a live chat, it was either unavailable or would not connect.
I have had to replace my tracker as it won't even sync whilst charging now. The time has changed and I cannot reset it.
I have bought a Huawei as it's reviews are good.
Hate leaving Fitbit, I bought my first one in 2012. But I can not keep replacing them.


Get Outlook for Android

[WilsonFitbit]

@Charliechicken Thank you for your reply and for the additional details.  

I appreciate the time you've taken to report the inconvenience. In this case if you can't initiate a chat, please try to give us a call. Our Support Team is available now and you should be able to get in touch with them. Click here to get connected. 

If you live outside US, please make sure to change the location in the link to get the correct phone number, the location can be found at the right bottom part of the window. 

On a side note, for future references, please check: 

What should I know about using the Fitbit app on my Android phone?, https://www.fitbit.com/global/us/technology/compatible-devices. 

See you around. 

[Charliechicken]

Thank you so much for taking the time to reply.
I have ditched my fitbit for another manufacturer as I needed a tracker and could not contact fitbit in the way you suggested. I live in the uk.

Get Outlook for Android

[WilsonFitbit]

@Charliechicken Thank you for your reply. 

Sorry to hear this experience and thank you for your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

At this time, I've tried to open the link to contact Support and it is currently working. If you would like to give it a try, please click here. Although you're in UK, you should be able to get in touch with them. 

See you around.