Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[NJT78]

I just joined the community as my Charge 3 will not sync and I am so frustrated I may return it. I have tried to uninstall and force stop the app...that did not work. I have my bluetooth, location and wifi on and it says "syncing" but nothing happens. I am very disappointed with this new product so far.

[MarreFitbit · Accepted solution]

Thanks for getting back and for the updates on this @NJT78, @AngryEngineer, and @Smkagkinde! Please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" for iOS and "Unpair" for Android.

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.  Always make sure that the Fitbit app is up-to-date. 

Hey there @MrWalk, it's nice to see you around! I'm glad to hear that your Charge 3 is syncing fine now. Thanks for sharing the steps you took in order to sort this out. 

I'll be around if you need me guys! 

[NJT78]

I tried to unpair the Charge 3 and now it wont let me pair it back to my Galaxy Note 8. Any other advice. I may just have to return to Best Buy as this product does not seem market ready

[ElaineOK]

Don't forget that you can only pair from inside the Fitbit app.  You cannot pair from your phone's bluetooth controller. 

[NJT78]

I tried turning on bluetooth within the app and it still is hanging up on syncing. Thats what it has done for a while. The last time it synced was Oct 13. I uninstalled the app from my phone and reinstalled, turned bluetooth on within the newly installed app, and its still stuck on syncing. Is there a Fitbit number to call and ask for a refund this is so frustratingm The only reason I got the Charge 3 the day it came out is that my Charge 2s screen went out in late September after I had it for 15 months.

Update: Hi Maria....this solution did not work. Are there any other ideas. What is the warranty for this...I bought it from Best Buy the day it launched on Oct 7. If you hqve a cust support number that would be great.

[Smkagkinde]

There appears to be no way to communicate directly to FitBit thus this community board

I tried the suggested delete and reinstall w my first charge 3. The result was that in never paired again. I returned it and on my second charge 3. The second Fitbit does not charge every time BUT it works eventually so I am hanging on waiting for a bug fix.


Sent from my iPhone

[ckf]

That's what it did for me.  I returned it.  It's clear the product is not ready for distribution.

---

@NJT78 wrote:

I tried to unpair the Charge 3 and now it wont let me pair it back to my Galaxy Note 8. Any other advice. I may just have to return to Best Buy as this product does not seem market ready

---

[ChuckT_2]

I have a slightly different problem - My new Charge 3 takes forever to sync.

In the AM I record my Blood Pressure using an Imron Bluetooth Cuff and then download my Fitbit stats.

The Imron App updates from the cuff fairly quick, the Fitbit app takes 4 for 5 times as long to sync. I thought I updated everything Fitbit when I got the Charge 3 what should I be seeing to know I have the latest and greatest?

Update: If I'm reading it correctly My Charge 3 Says it's Firmware is 28.20001.31.93 and the Fitbit App says Version 2.82.

Do I need to update?

Thanks

cvt

[MarreFitbit]

Thanks for jumping in here @ChuckT_2, @Simo67, @ckf, @Smkagkinde and for following the steps provided. 

Can you try manually syncing while your Charge 3 is on the charger? Let me know if by doing that way you don't face inconveniences while syncing. 

Hi there @NJT78! I've seen that you got in touch with our Customer Support Team recently. Please keep an eye on your inbox for next steps. 

Looking forward to your reply guys! 

[NJT78]

I called Tuesday and was told the instructions were coming and I still have not received them. It should not take this long to correct this issue.  Can you please help escalate this?

[ChuckT_2]

I will try re syncing while charging this weekend. Thank you 

[YesIAmSassy]

This is HORRIBLE-my fit bit is up to date..removing the blue tooth and un pairing from phone and TRYING to re-add it does absolutely NOTHING it wont let me add a new device or "replace my charge 3" and un pairing just means it doesnt pair at all now...NOT A SUCCESSFUL tip

[ElaineOK]

Are you trying to repair from inside the Fitbit app or from your phone's
bluetooth client?

I made this mistake myself, but you have to go to the fitbit app on your
phone and repair from there.  I kept trying to repair from the bluetooth
app -- which is where I had unpaired it, and that worked.  Nope.

Elaine

Moderator edit: removed personal information

[YesIAmSassy]

It is not a phone issue as i am sure most have figured out already. I am  doing this ALL from within my fit bit app in addition to forcing it to pair back up with the phone as well. SO i am doing both. I think it aggravates me even more because i work with Bluetooth and phone apps all day supporting staff and this happens to be one of the worse working instances of this app and this device i have ever seen

[Maryc0208]

Yes please send some kind of update for the charge 3. Mine might sync 1 time a day and also more times than not it doesn't record my bed of sleep. I shouldn't have to reset my charge 3 all the time to make it work...please repair this problem quickly..

Mary C.

[NJT78]

Yes I have done all steps recommended in here and nothing works. I called our local Best Buy and they said they have had other returns already for the Charge 3

[Kittychix]

Before I hop off of this thread... a couple of weeks ago I got this tracker and started having this syncing problem. Nothing anyone suggested- even the things marked as solutions and the things suggested by moderators- worked. Took it back and got the Garmin VivoSport. Graphics are a little old school and the interface isn’t as straightforward , but have had no problems readings are WAY more accurate (Fitbit said that my pulse didn’t get above 80 in a ninety minute hot, power yoga class). Much happier. Whatever is going on with this Fitbit lost them a customer and gained Garmin a new one.

[SunsetRunner]

Mine wont sync ither. And the screen went all weird permenently when i was charging. There goes 200.00

[jbm3238]

By "syncing" my Charge 3 to my iPhone every < 7 days, how many days are held in the iphone APP? If I don't upload to cloud for several weeks, will all data still be  sent at the end of that time length?

[SteveH]

@jbm3238 no data is held in the app. It is held on the tracker until you sync after which it is held on the fitbit servers.

According to fitbit:

• Most trackers store up to 7 days of detailed minute-by-minute data. If you have a Fitbit Alta™, your minute-to-minute data is stored for up to 5 days. If you wait longer than 7 days (5 days for Alta) before syncing, you may only see the most recent week's detailed data.
• Summary data (calories, distance, steps, and floors) will be stored for 30 days. If your tracker measures heart rate, summary heart rate data will be stored as well. 

from: https://help.fitbit.com/articles/en_US/Help_article/1374/

So, if you don't sync for a few weeks some of the data will be at a summary level. You won't lose data but it will look different. If you go over a month without syncing then you'll start losing data.