Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[NJT78]

I returned mine a few weeks ago and it was the best decision. It forced me to do a deep dive at all wearables to see what I wanted and I got the Galaxy Watch which is awesome and works well with my phone.  

[Bam2448]

Why does this thread show solved. I have the charge three and it won’t sync most of the day. It’ will sync and then show looking for three hours and then maybe sync. This is ridiculous. Fit bit doesn’t seem to care either because this is been going on for well over a month and they’re still no update or fix.

[Disappointed2]

I shut my phone off and restarted it and it solved the problem.  Try it - it may work for you too.

Good luck!

⁣Becky

Sent from TypeApp ​

[Bam2448]

Unfortunately I’ve done that several times and it doesn’t work for me.

Sent from my iPad

[Big_Fella]

@Bam2448 It shows solved because a person indicated the proposed fix worked for them. Even if it didn’t really work for them, if it’s marked as if it did that’s why it shows as solved. I have intermittent synch issues as well, particularly around the Weather app. To me, it looks like the software implementation on the Charge 3 is poor. Beta test level poor and not ready for commercial release

[Big_Fella]

@YesIAmSassy The software implementation on the Charge 3 is very buggy. Lots of comments here, on Amazon, eBay and various other forums in a wide variety of Charge 3 issues. Many people are returning them and it’s already on sale with some retailers/wholesalers which is an indication it’s become a slow mover.

[SunsetRunner]

I don’t have Charge 3 list on my BT. It’s listed as Antares and does not have “!” nexrt to it. 

[NJT78]

I bought a different brand 3 weeks ago and have not had a single issue. For those that keep having issues I would recommend returning it while you can and going with something different. Fitbit is doing nothing to help out buyers of its products.

[Mcubed64]

My wife's S8 Note is having issues. Seemed ok, but now won't sync and clock is 5 minutes behind

[NJT78]

I would highly recommend to anyone that has this device to return it right away for a differe t brand, and to go to the site where you purchased it and share your review. Fitbit apparently wants to go out of business as there customer service has been worse than the product itself. 

As for a new device I went with the new Galaxy watch and love it. Garmins are very nice too.

[tata347]

I have done all of the items noted on this forum - I've restarted the phone, removed and replaced the app (it immediately says I don't have the latest version); paired and unpaired the device. tried it on two different platforms (IOS & Android). This is my 4th fit bit and I have never had issues previously but now after 3 months I am ready to drop this device.. any suggestions??

HELP!

Tata

[tata347]

I agree.. did your problem get resolved or did it find a new home?

[Enbleu]

After all the same procedures as you, I got my Versa to work! Closing removing reinstalling app was final action taken.

Sent from my iPhone

[Enbleu]

After reinstalling app and clearing device I got my Versa to work!

Sent from my iPhone

[Maryc0208]

I chatted with Fitbit last week and when I was all done it finally worked....but..the next day it started all over again..not syncing but once every 24hrs and sometimes longer....getting very tired of it...I'm looking at the Galaxy watch but I have to do my research for sure.....smh..

Sent via the Samsung Galaxy Note9, an AT&T 4G LTE smartphone

[Enbleu]

I’ve had several Apple watches, never any problems of any kind. But you have to have Apple phone!

Sent from my iPhone

[Julz67]

I just got my charge 3 and it wont sync either. I have restarted it over and over and i never get smiley face

[Skippienm]

I have followed the instructions to pair my iPhone with my new charge 3. Turned off the other devices connected to Bluetooth, device is charged and connected to the charger. Turned Bluetooth on and off. Device is sitting on my phone. It can’t find it.  I really want my charge 2 back. 

[sdenmark]

Still wont sync, says searching

[Maryc0208]

I am really tired of mine taking a day to sync...and that's a maybe...I'm looking at the Galaxy Watch now to see if it will do all the things I am looking for...I won't purchase a Fitbit again...

Sent via the Samsung Galaxy Note9, an AT&T 4G LTE smartphone