Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[SunsetRunner]

You really don’t need to sync it to both devices.  Once sync’d the data will appear in the app on both devices.  You are synching with your account not the phone or iPad.  

[Gyro77]

Exactly.  I only sync through my phone and occasionally look at my stats via pc.


I would only be using a pc/tablet if I had poor mobile data sygnal.




Sent via Outlook for Android

[sherrlit56]

No it just started showing the wrong time - 5 hours ahead. Then noticed it also stopped syncing. I have tried everything listed as a remedy and nothing worked. It WILL still track my steps / calories for a little while and then suddenly it resets back to 0.

I will be returning it and am sad because its a perfect looking watch and I can see the numbers (as opposed to Charge 2 which I could not see outside)

S

[Gyro77]

Mine works. In previous post I have recommended that people check their internet access cell VS wifi.




Sent via Outlook for Android

[SunsetRunner]

Make sure your Fitbit is set to the proper time zone https://help.fitbit.com/articles/en_US/Help_article/1176

[Gyro77]

As JR has recommended.  Check under Advanced Settings, your time zone setting.  Your Ch3 restarts the step counter at 12 pm.  So if your clock is out by 5 hr then it will restart when it thinks it is midnight ie 7pm or 5am. 

[ak07]

Is there any chance that your Development Team will work on an App that will provide compatibility between the Charge 3 and the Kindle Fire HD ?

[Chelm467]

I'm having the same problem it will not sync with my S7 Android

[Chack79]

  I just wanted to share with you that I’ve had the same problem that everybody else is having with re-pairing my Charge 3. I did figure out that if you turn off your Bluetooth and delete your Fitbit app and then re-download your Fitbit app and turn your Bluetooth back on it will let you re-sync your Fitbit like it is brand new again. I think what people are running into is the reason it is not re-pairing is because it is still thinking it is connected. All they need to do is delete the Fitbit app and re-download it and set it up as it is new. I hope this helps everyone 🙂 

[sherrlit56]

Well I tried all that but no luck so I returned it and got another one - this one works fine so here’s hoping 🙂

[amosl]

 it is ridiculous when a product generates these type of questions, problems, and solutions that sometimes work but mostly don't, and this going on for months. Wish I could find my old original Fitbit Flex, which went missing and caused me to buy the Charge 3. The only other products I've had that were this cantakerous were Roombas when they came out years ago. This is nonsense.

[Gyro77]

Ok - as this discussion spans over 10 pages, I will collate my previous posts/suggestions. Hopefully they will help some people move closer to a resolution of their sync issues.

Note: I am not a employee of Fitbit just a user who had sync issues then posted my solution (not a 'Silver Bullet Solution' for every platform and device type).

NOTE:  You need a good Internet signal/connection for the CH3 to sync.  If your in a wifi area then consider turning off Mobile Data for the process. (remember to turn it back on).

This process is like pulling a car apart and then putting it back together so I suggest that you only try this if you have sync issues for more than a few days.  

This should be a once off process.  All being well you should then be able to just go to the App and press Sync without pairing/sync issues. 

1) Ensure you have the latest updates for your CH3 and your blue-tooth (BT) device (specifically check you have the latest BT drivers).  On my CH3, that syncs now, the firmware Ver. is 28.20001.49.45.  Also the latest version of the Fitbit App, you may wish to uninstall then redownload the App  (at Step 4).

2) Initially - Just sync your CH3 to just one device, preferably the one with the strongest Internet connection.  It can not connect to more than 1 device simultaneously any way.

3) On your device:
    a) Go to phone/tablet/pc Setup and select the BT configuration.  Delete the CH3 from paired devices.
    b) Open the Fitbit app, Go to Account, Select the Charge 3 under 'Devices', on the next screen there should be an option to delete the CH3 from the account (on Android it is a Rubbish Bin - top right). 

   c) Do a/b to every device you have been experimenting on.

   d) Reboot every device - just to make sure.

   e) Put your one device on charge and if possible turn off sleep mode

4) Put the CH3 on charge and as close to the device as possible.

5) Go to the Fitbit app and Add the CH3 - enter the code when requested.  Check after a while if it is asking for a code again.

6) If it has been a very long time since your last sync then, provided it starts to sync, this is going to take a long time to download the data (steps / heart rate / sleep …).  Possibly an hour or so.

7) If it did not work, try it again or try a different device (remember to clean up the previous device). Otherwise, I'm sorry, that's about all you can do.  You may consider returning it as faulty. (This suggestion is coming from me NOT Fitbit) 

😎 If it worked and you are using an Android device then I recommend you turn OFF 'Always Connected'.

[Nooonzio]

Fitbit 3 has worked fine since Christmas, this morning will not sync and will not pair.  Followed this instruction but now it will connect to Bluetooth.

[Gyro77]

Check your CH3 firmware version.  

Remove any other BT devices from the area (watch, another health tracker, tablet, phone etc..) especially if someone else has a CH3, or move to a BT sterile area.

Reboot your device.

Check that BT is still turned on.

Try the setup again.

One trick for Android.  Turn off BT then try to sync.  Let the app turn on BT when it asks. 

[Tammytot]

My Fitbit won't sync to the app. I reinstalled the app and then I restarted both my phone and Fitbit, and still have no success. I finally when I tried to reconnect the Fitbit charge 3 to the app, it would send the code to my Fitbit but the app would get stuck at the screen where you put in the code, giving me an update that the Fitbit was the last synced-null. I'm pretty frustrated because its been two weeks of me trying to get this Charge 3 to connect with no success. What is happening? 

[ak07]

Fitbit won't be helping you very much.

[SunsetRunner]

I did everything possible and long reboot.  Still won't sync.  It was syncing up until mid to late-December.  Unpaired and still won't connect.  I put in the pairing code and it tries to connect, shows the fitbit symbol, but after about a minute to 2 minutes, the Fitbit itself shows the clock and that's it.  One time, I left it for an hour, nothing.  Even with the newest app update, still won't sync.  If I put in the wrong pairing code, on purpose, it shows that it's wrong - so the app and the Fitbit are communicating.

-------------

"I made this mistake myself, but you have to go to the fitbit app on your
phone and repair from there.  I kept trying to repair from the bluetooth
app -- which is where I had unpaired it, and that worked.  Nope"

What do you mean, "Repair."?  "Unpaired it, and that worked. Nope" - so did it, or did it not work?

[ak07]

Watch will still not sync with my Kindle 8 HD.

[amosl]

Fixed it but I can't tell you exactly how. Read someone's post here and went through the steps. My bluetooth app on my phone is so simplistic it's hard to even figure out how to unpair. But I think I just uninstalled Fitbit app and reinstalled


Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

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@Gyro77 wrote:

If you have poor mobile data connectivity, all I can suggest is to ensure the two settings are off then try syncing the CH3 to a pc (with the app installed) connected directly to the net. Move the phone as far away from the pc as possible (turn off your mobile phone bluetooth if you have to) and ensure not other phones/tablets/pcs are trying to link to your CH3 as well via bluetooth. The CH3 will only be visible/accessable to one device at a time.  Now try the regular sync process on the pc.

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I'm going to try just syncing to my PC, if that doesn't work, then I will delete all data on the CH3.  If it still doesn't work, then I'm going to ... just buy a regular watch. LOL