Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[George99]

Had same problem. My resolution: Uninstall Fitbit app and reinstall. Then
set up from app. Device should appear.

[Enbleu]

Sorry you’re having trouble. I had same problems.

Well, as I live and breathe...larry

[mommyalmighty]

I am back to my charge 2.  Charge 3 is a paperweight.  Doesn't even keep the correct time.  Even though the charge 2 is still working fine, the experience with customer service - where they admitted there was a problem but wouldn't let me return the product that was defective the moment it shipped - has soured me on the whole company.  Yep, customer service and integrity is that important to me.  I don't have an apple phone, so apple watch is out.  If anyone has ideas on a waterproof smartwatch that is reliable and has a company with integrity, please share.

[Chack79]

Uninstall the Fitbit App and redownload it. Once you log back in you will
be able to sync it

[PEngelhardt]

I've done all that.  Still isn't working. 

[mommyalmighty]

Dude... every fix possible has been tried.  After a couple initial, temporary syncs, it stops syncing altogether.  The fitbit people themselves, who walked me through all the possible fixes, said they knew there was a defect.  Still wouldn't let me return it since it was "past the 45 days".  It was a Christmas Present.  Didn't even open it the first 20 days.  The customer service is non-existent.  Very disappointed.  Only using the Charge 2 until I find a different brand that I can move to that is reliable.

[CharAmberger]

I did eventually get mine to sync. And it has been working fine ever
since....

[SunsetRunner]

I deleted the data on my CH3, then all the problems went away.  I make sure I sync at least 1 time per day.  I went at least a week before I synced - I think that's where the problem happened - too much info to try to sync.  No problems since. Typically, I sync in the morning and sync at night. (I don't like my phone bluetooth and location on all the time - plus it drains the battery on my phone pretty quickly).

[AlejandraFitbit]

Hi everyone, thanks for getting back.

I appreciate all the efforts in trying to fix this syncing issue and the input @Chack79, @CharAmberger, @SunsetRunner and @George99.

@Watts1968, @Enbleu, @Moogles, @ElaineOK, @mommyalmighty, @PEngelhardt, keep in mind that in order to have a successful connection between your trackers and phones, they need to be compatible. If you haven't checked if your phones are compatible, I recommend taking a look at our help article: My Fitbit device isn't receiving notifications from my phone.

When a phone isn't compatible, it doesn't mean that it won't work with your trackers but you might experience some connectivity issues. You can always try the instructions provided in the help article: Why won't my Fitbit device sync? but I don't guarantee it will work 100%.

Now, if you are having syncing issues and have compatible devices, you can try those instructions too.

I will see you around. 😊

[Lindki85]

Hi, I can’t set up the charge 3 with my iPhone 8. I already tried all reboots, switch off/on the bluetooh, and the app is the latest version too, but still getting the same error after entering the 4digits code to pair the device. “There was a problem communicating with your tracker”. Can you please advise? It’s my second device from Fitbit and I used to love this brand....

[Skippienm]

I ended up calling Fitbit and my replacement is in the mail. I loved my charge 2 but found the 3 to be a real lemon.

Sent from my iPad

[Chack79]

Delete your fit Bit app on your phone and then re download it. Log in and
then it should sync

[Chack1979]

Delete your Fitbit app from your phone. Re download the app and then log in. Now it should sync. I had the same problem and this is the only way I could get it to work.

[Lindki85]

Yeah, I already deleted it twice and even tried to connect it with another phone... the same result 😞

I guess my only choice is to return it

[mommyalmighty]

Welcome to the club. I was a loyal fitbit user but the complete lack of accountability for this fiasco has led me elsewhere.  So fitbit wins. Instead of them letting me trade in a known defective product for a different model, which I would have done, they stuck with the "sorry, you are moments past the 45 days to return it.". I am now the owner of a Samsung watch active.  Syncs everytime. The Charge 3 is now just a bitter reminder of what bad customer service looks like. 

[CharAmberger]

I am not an expert. I stumbled around trying different things (deleting
and reinstalling) until it worked and it has worked ever since.

[George99]

Also try syncing on the 2G Wi-Fi network.



Sent from my iPhone

[Skippienm]

It did and then it didn’t and then it did and then it didn’t. My new charge 3 to replace my lemon is on its way to me. I hope this one will work consistently

Sent from my iPad

[PEngelhardt]

So far that hasn't helped.

[KansasCowboy]

I tried everything recommended to no avail.  Finally took out the battery of my Moto E5 Play - to reset it.  Then I was able to make things work!!