Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[KansasCowboy]

What works for me - First I reset the fitbit - with the left button for about ten seconds, then I delete the fitbit from the app in my phone, and then I delete the bluetooth connection from my phone - then add the Charge 3 in the app in my phone, get the four digit code displayed in the fitbit and I'm back in business.  It's only taken me about six months - doing this about once a month to polish my routine so it's not quite the bother it once was.  Good luck with yours.  I rather like my fitbit - it may just be a bit freudian, but I think it encourages me to eat a little better and get my exercise in.  I am usually poor in entering food without a barcode.  But I enjoy keeping track of my weight and seeing how fitbit evaluates my sleep. I was enjoying reading my incoming emails on my Charge 3, but apparently that super power went away??  Oh, Well.

[KansasCowboy]

Just shared my secrets with another post - maybe you can find it - otherwise get back to me and I will reveal the secrets of the Universe!!!

[donna2020]

Every day, I have to remove my Charge 3 device and try to pair it back to my PC (I don't have a smart phone). After an hour of trying nightly and many 4 digit codes, it finally syncs only steps. During that time, a circle with an "x" will appear on my watch window on occasion which I think means it is not talking to fitbit.com. I can't find anyone else with this issue. When I asked a rep on the phone about it, the question was ignored. I am not sure I want a device that means I have to restart my computer, remove the device and repair it daily taking one hour nightly of my time only to sync and get steps and a BMI calorie count. Thoughts?

[krava2]

Solution does not work. I have not been able to sync with my computer for months. And now with the new app update, I cannot sync with my iPad.  This used to be a caring company that took care of issues promptly. But now all I get a canned answers and no help.

[mommyalmighty]

I moved on long ago.  So disappointed, as I really liked FitBit.  They sold us an unfinished product with the Charge 3, admitted to it, yet said they would not accept returns.  I have never seen such blatantly poor customer service.  I still have all the emails where I tried to work with them and where they admitted selling a defective device.  I now own a Samsung Active Watch.  I have had it for six months and have never had a problem.  Good luck to the rest of you.

[epmeehan]

terrible software

Moderator edit: removed personal information

[Sandi12vb]

Mine is having trouble syncing too. How do you reset it? 

[epmeehan]

guess that why the stock price has crashed

Moderator edit:  removed personal information

[KansasCowboy]

First I put my fitbit in it's charger cradle, then push the left button for about ten seconds - and you should get a smiley face.  Then I delete the Charge 3 from the fitbit app in my phone, then go into my bluetooth app and unpair the Charge three.  Then I add the Charge 3 back into the phone app.  All should go well from there.  The fitbit will display a four digit code when it is good and ready - that's a good sign that you're almost there.  Good luck!!!

[KansasCowboy]

I have an unapproved smart phone, Motorola e5 Play.  To load the software I had to load it first to a friends smartphone, a Samsung 6 I believe, then I could transfer it to mine.  My smartphone was relatively cheap, around $100 as I recall. I'm not a smartphone salesman, but they are really useful.  I'd recommend you look for a cheap one and see if you can get to work with fitbit.  The list of approved phones is hard to understand.  Good luck.   Dave 

[PEngelhardt]

All of my Fitbits have come with a dongle that make it easier for the computer and fitbit to sync. I never used mine since I sync'ed it to my phone(s). I've heard people complain about the helpline, but I always have received excellent service through the helpline reps. 

[KeithRS]

Do you actually have a Charge3 or are you referring to other FitBit products? The two I purchased, and the one replacement, only come with a strap and a charging cable. While the charging cable is USB connected, it does not synch, only charge.

Keith 

Moderator edit:  removed personal information

[krava2]

Charge 3

Sent from Yahoo Mail for iPad

[donna2020]

I do have a Charge 3 and the charger came with it. In the countless error messages I receive when trying to sync, remove and re-pair the device, I am informed that if I can't pair or sync, then I must plug the device into the charger. I am just doing what FB tells me.

[donna2020]

I have to use my PC. I have been told by FB support to hold the button for 15 seconds. It did nothing. After many pairing attempts, I finally get a circle with a "check mark" then I know it is communicating with fitbit.com. I can't get a 4 digit code without that check mark on my watch.

[DebsTom]

Corrupt screen and won’t sync tried everything on here and got nowhere only had it since January and not happy it’s a joke I’ve tried it on my husbands phone and it’s the same please can you sort this out as soon as possible 

Thanks 

[krava2]

My unit is under warrenty but they are refusing to send me a replacement. Wonder if the store I purchased it from will refund my money or give me a replacement.  Going to check. But, a new unit may not sync up because it just my be a major software issue that Fitbit won't admit to.

[cleitch92]

Yea this is definitely still an ongoing issue. I've had issues with the Charge 3 since I first got it in January. I bought it for myself as a Christmas present and since April I started getting the lack screen hard reset issue about once a month. Then I went swimming in July and water got to the battery and I had to get a replacement. Now for the past two weeks I keep getting the syncing issue. Followed all the instructions to hard reset, clear the cache, unpair the device, reinstall everything and re-register the device, Did all that. It worked for six days before it unpaired itself again. Just chatted with support and they basically told me "it synced 20 minutes ago." Cool it did but it synced incorrectly. The numbers aren't right. "You should update the app." Cool, I am, guarantee it won't fix the issue. Sounds like a major Fitbit software issue across the board. If this continues I'm going to start demanding a refund or discount for the newest model because if I'm going to get rid of this piece of whatever right now best believe I'm doing it before my year long warranty  is up

[JuanFitbit]

Hi everyone! A warm welcome to the community to all new members. 

Thank you for sharing your experiences, and for those who posted some solutions. 

For all of you using iOS devices, please be aware, that we just released the app version 3.6. Please update your app, and try the troubleshooting steps described below. 

To the Android users: please check our list of compatible devices, to see if your mobile device has been tested by our team. 

After all the verification and updates have been done, please do the following. Some steps might have been already performed but the order ist important. 

• Make sure that no other Bluetooth device is connected to the phone or nearby. (Headphones, keyboards, etc.)
• Restart your Charge 3.
• Please on the phone, go to Settings> Bluetooth, and remove all the connections that exist with the  charge 3. (Forget device, ignore or unpair depending on the version of the operating system of the phone)
• Turn off the Bluetooth and restart the phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.

Please keep me posted.

[KeithRS]

This covers the IOS and Android systems but many of us use Windows based devices such as the SurfacePro6. We still have experienced the Non-Synch situation. Is there anything we can look forward to that will solve or prevent the problem?