Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[myrtle73]

How do I update my app on my apple phone?

[DebsTom]

Got a replacement watch just waiting for the delivery
Thanks

Sent from my iPhone

[krava2]

My replacement watch is due any day.  I just hope it will sync with my WIN10 computer AND iPad. Was told that it would.  Will find out soon.

[SunsetRunner]

Done that, But, Every Day ?

[Hobocat]

Go to Bluetooth on phone and hit scan and Charge 3 not found. It has worked for months and suddenly stopped

[donna2020]

I am waiting for my Charge 3 to arrive (#3 in 5 weeks). I am now into day 30 of the 45 day warranty so I hope they step on it. I want to try it out and have time to return it to get my money back if it too doesn't sync or pair without extreme hassle like #1 and #2 did. I haven't heard anything yet. I sent it back 5 days ago. Fingers crossed that #3works with my PC. I don't have an Iphone or anything else to sync it with.

[SunsetRunner]

I can’t even get my Iphone to “forget this devise” because the “I” in the circle will not even appear when my Charge 3 is connected to my Bluetooth. I’d send it back if I could. I upgraded from the Charge 2. What a waste if money since it I bought it for the upgraded notifications. Any other suggestions????  

I already restarted my phone and re-installed the app. No luck. 

[Hobocat]

I fixed it after a few hours. Installed new updates from the Play Store.
Worked ok immediately!! Glad I did, I love it!

[SunsetRunner]

Somehow my all day sync got turned off in my Fitbit settings. It’s turned back on an works now. Hope it stays that way!!!

[KansasCowboy]

Sorry you're having trouble.  I had a similar problem because my Motorola E5 Play is not compatible.  I originally synced mine to my girlfriend's android smartphone.  Then the software was moved over to my smartphone with the help of the fitbit tech over the phone.  The original software load was tied to my email address - which we faked into my girlfriend's phone, and they we moved it back to mine ok.  I recommend you find a friend with a fitbit and smart phone who would be willing to work with you and fitbit for an hour or two.  I have been able solve my occasional sync problems (maybe about once a month) on my own.  Good luck, Dave

[Hobocat]

Thanks Dave. I fixed it by updating the app in the Play Store. As soon as I
did it synced 123.....thanks for getting back to me!!

[Jaq9]

Hi there, 

recently received new charge 3 

I struggled with set up but eventually managed with Bluetooth recognising charge 3 but then it refused to sync . 
so started again by removing charge 3 from blue tooth it synced once and again refuses to do it. 
my phone is an I phone 7 plus. Version iOS 13.1.3 

I updated Fitbit app 3 days ago 

blue tooth now saying charge 3 not connected? 
what do you advise ? 

[KansasCowboy]

Did you reset your charge 3 by pushing the button on the left side for about ten seconds - should get a smiley face to acknowledge the reset - then reset the bluetooth in your phone - the charge 3 will be looking for your phone.  Good luck!!  Dave

[Jaq9]

Thankyou

Sent from my iPhone

[Ellaroc]

Thanks so much, was sure that I was going to have to buy a new iphone or fitbit or both 😖 but you fixed it. Thank you thank you.😊

[kaerob49]

I was having issues with my Charge 3 that is two years old not synching. The ipad I have the app on was synching. Hum! I had a iOS update on the phone last night before this started. Found your suggestions and it worked.

Not sure if I have gotten the notifications to work yet which I NEVER have on this Charge 3 (my Charge 2 did great with them) so it would be a plus if it starts working.

Thanks for the instructions.

[Hobocat]

Great thanks for letting me know!

[jjcemery]

I have problems on and off. Sometimes my computer and phone won't sync. I restart my phone and it eventually works, but I can't figure out why my computer can't make up its mind whether to sync or say tracker not found..

[KansasCowboy]

Yes my Charge 3 has been frustrating at times too.  Last month I lost sync and about a week later it did it again - but it's been several weeks now (cross my fingers).  Maybe a software fix might come some day??

[Charge32]

My Fitbit won’t turn on or syncs and it logged out so now it’s like I didn’t do anything to the app please help I didn’t even use it for a day