Charge 3 won't sync

[Georgia52]

My Fitbit charge 3 won't sync with my cellphone.   The time on the cellphone is different than what's on the Fitbit.   How can I fix it??

Moderator Edit: Clarified subject

[AnaFitbit]

Hi @Georgia52, welcome to the Community Forums. 

Thanks for the details shared about this situation with your Charge 3. If you have't tried yet, please follow the troubleshooting steps in this link Why won't my Fitbit device sync?

By the way, I moved your post to this board in an effort to keep the forums organized. 

Hope this helps.  

[Patsy74]

I am having the same trouble.... It is driving me mad!!! I can't even use it now, as whilst trying to sort it out I've lost 6 mins on the time. 

[AlvaroFitbit]

@Patsy74 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this. Please try the suggestions that @AnaFitbit shared in her post to see if this helps your tracker sync.

Hope this helps.

[P_M_M]

I am having exactly the same problem and tried everything suggested to no avail,  I have also lost time, can't sync and can't connect to Bluetooth. I have tried uninstalling app, using different device and rebooting my fitbit.  It's driving me crazy.  It worked fine until 20 Feb and then for some reason just lost connection.  My fitbit is still working and counting steps 🤷‍:female_sign:

[LauraBoukje]

I have the same problem. Tried all suggestions (disconnecting bluetooth, restarting device, restarting phone, un- and re installing fitbit). Fitbit did not synchronise since monday the 8th. It did  take over stepcount and activity-minutes, but not excercises and sleep-data. I ultimatelty disconnected my charge3, now it won't reconnect. Fitbit does see the device, but won't connect.

[Clare837]

I'm having same problem. Its sync'd inconsistently for the appx 6 months I've used it over the 20 months of having it ( i keep giving up on it for to the random syncing issues). I'm totally feed up £120 was a huge amount of money for me and i feel duped ny Fitbit. What I've bought is nowhere 'fit for purpose'. It's shameful that the app can't be sorted, with the worst problems since feb. It's not usesble for the purpose advertised 😞 And yes, I've done everything listed a number of times, spending hours and hours rebooting, restarting, reinstalling apps etc etc etc. Customers should be refunded by Fitbit or have devices replaced 😡

[Clare837]

Same problem here with my charge 3 tonight. After a struggle deleting all data on it via customer services online chat, it finally (it took a number of goes) reconnected and sync'd a week ago, then once more, then nothing again. Sees the charge 3, put in 4 digit code, but then nothing (and i know it's not my phone that's the problem as never had any issues before with Bluetooth connections for anything else, ever 😡) The device at £120 and barely used since bought due to syncing issues on and off, is NOT fit for purpose

[Codryduke]

Same here. I've not been able to sync since January. Feels like a complete waste of money! 

[Patsy74]

Thanks but I have tried everything suggested to no avail.... 

[Patsy74]

Hi, mine has not synced since 24th Feb. & I've had no trouble with it since I started to wear it Dec 2019.

[Marnekay]

Same issue. Every since the 8th of March my Charge 3 hasn't been syncing. I've done all of the steps and it won't reconnect. I've tried chatting and did everything Steph P told me to do and still not working. My Android phone did an update, I wonder if that is the problem. I hope they get it fixed!

[Codryduke]

Mine updated to android 10. I wonder if this is the issue? 

[Marnekay]

I wonder that as well. I had a similar issue when my android did it's last update but after a few tries it did end up syncing. This time, I've been trying for hours without success. If you have any success, please share what you did. Thanks!

[AlvaroFitbit]

Hello everyone. If you have tried the troubleshoots in the previous post and if the persists then I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[KarenCV]

Same with mine. It stopped on March 9th. No matter what I do it won't sync. Is there 

[KarenCV]

I have an iPhone and Bluetooth won't even pick it up.

[Codryduke]

I have spoken with support and been told my charge 3 is not compatible with my Huwaei P30 lite even though it worked great until January.

Is there an issue with Huwaei syncing? 

[Codryduke]

I've still not had any luck, it's very frustrating! 

[P_M_M]

I did online chat with fitbit who basically told me it was my fitbit that was faulty.  Very annoying as just outside 2 year warranty anniversary 🙄 so I can't get replacement under the warranty.   They did offer me a discount on a new fitbit, but if they are prone to dying after 2 years, it probably still isn't worth the money.