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Charge 3 won't turn on

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‎11-26-2018 22:15 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-26-2018 22:15 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

hi, i just bought charge 3, and it can't be turn on. when i plug to the charger, it's only vibrate, i try to restart it, i pressed for 8 seconds then the smiling face comes up but then it shut down again.

 

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎10-08-2021 12:21

In response to JanCP

‎10-08-2021 12:21

Welcome to the Fitbit Community, @JanCP.

 

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?
  3. Long restart:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Hope this helps.

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View best answer in original post

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44 REPLIES 44

‎11-27-2018 02:19

‎11-27-2018 02:19

I think you will need to return it to the store you bought it or contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-27-2018 06:19 - edited ‎11-27-2018 06:23

In response to NellyG

‎11-27-2018 06:19 - edited ‎11-27-2018 06:23

Welcome to the Fitbit Community @Hastech, hope you're doing great! Thanks for taking the time to troubleshooting this inconvenience, nice way to go! To test the screen: 

 

  1. While the screen is blank, verify the device vibrates when you presses the button.
  2. Verify the screen turns on when you plug the device into the charger.
  3. Restart your device by following every single step provided here.
  4. If restarting the device doesn't resolve the issue, perform a long restart. See steps below:

 

  1. Plug the device into the charging cable. 
  2. While the device is plugged into the charging cable, hold the button down for 15 seconds. 
  3. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
  4. Remove the device from the charging cable.
  5. Plug the device into the charging cable again. 
  6. The smiley face icon appears on the screen. 

 

Thanks for you help @NellyG! 

 

If there's any questions, let me know! 

Maria | Community Moderator, Fitbit


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Best Answer

‎06-01-2019 07:36

In response to MarreFitbit

‎06-01-2019 07:36

Hi, I've tried all of these suggestions and my screen is still black. Are there any other options?

Best Answer

‎06-10-2019 10:07

In response to athomas9132

‎06-10-2019 10:07

Mine is doing the very same thing. I have done a soft and hard reset but the fitbit will only come on in the charger.  When I take it out the face is blank and will not come on. 😩😩😩

Best Answer

‎06-10-2019 10:44

In response to Maudigity

‎06-10-2019 10:44

I have changed the clock face, done the restarts, left the device on the charger over night to make sure it charges.  I am not sure what else to do.

Best Answer

‎07-23-2019 11:58

In response to MarreFitbit

‎07-23-2019 11:58

Did not work

Best Answer

‎07-26-2019 05:16

In response to MarreFitbit

‎07-26-2019 05:16

I've tried several time to do long restart and wont turn on. I even tired changing the clock face with the long restart and still won't turn on

Best Answer

‎07-26-2019 07:23

In response to Cheryle1012

‎07-26-2019 07:23

Had to get a replacement but customer service was top notch!!
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0 Votes

‎07-26-2019 11:49

In response to Dichez

‎07-26-2019 11:49

Call them directly. Their service was awesome. Ended up needing a replacement pebble. Keep your wrist bands and charging cable. Give them a call. 

Best Answer

‎07-26-2019 13:36

In response to MarreFitbit

‎07-26-2019 13:36

Hi I have done the hold button for 15 seconds.took of charger then put back on charger.Nothing happens and I dont get a smiley face

Best Answer

‎07-26-2019 13:43

In response to Redfern8777

‎07-26-2019 13:43

I ended up calling customer service and they are sending me a new one after I ship it back to them. It was still under warranty so give them a call

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0 Votes

‎07-26-2019 15:10

In response to Cheryle1012

‎07-26-2019 15:10

Whi did you contact to get replacement?

Best Answer

‎07-26-2019 15:24

In response to Shani1964

‎07-26-2019 15:24

I contacted because I tried all the ways to reset and nothing worked 

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0 Votes

‎07-26-2019 23:16

In response to Dichez

‎07-26-2019 23:16

Are you in the uk ? I cant find there number anywhere

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‎07-27-2019 11:43

In response to Redfern8777

‎07-27-2019 11:43

Very bottom of this page should have an "about us" tab which takes you to another page, click on "contact us"  you should find customer service numbers there. They will assist you for sure. They are wonderful!! 

Best Answer

‎07-31-2019 19:54

In response to MarreFitbit

‎07-31-2019 19:54

I have tried the hard reset and I still do not get any results. My fitbit is less than 2 years old. I do not get it wet, it is cleaned, and always charged. It vibrates when plugging in and holding down the button but nothing comes on the screen

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‎07-31-2019 21:26

In response to mtaw1233

‎07-31-2019 21:26

I would contact Fitbit directly. They may be able to help. Mine was less than one year old. They seem to want to keep customers happy. Make sure to have any or all receipts on hand if possible.
They will ask you what you have tried to get your Fitbit to work. And if you haven't tried this-- go into app and under watch faces chose a different one. Then close off app after it has synced through your Fitbit. Sometimes changing something makes it wake up. It didn't with mine but I've read that it has worked for others.
If all else fails call Fitbit company.

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0 Votes

‎08-01-2019 02:28

In response to mtaw1233

‎08-01-2019 02:28

Same happened to mine I phoned fitbit customer services They made me try
loads of things with it when it wouldn't do it they sent me a new one
Best Answer

‎09-01-2019 14:04

‎09-01-2019 14:04

I am having issues with a charge 3 which is less than 3 months old. The watch was working fine until about4 Or 5 days ago when the battery ran down quickly. It now lasts 4 or 5 hours off a full charge. I have used multipmedifferent usb plugs as well as a usb connection to my laptop. It charges to 100%but runs down quickly. I have done multiple 8 sec restarts as well as multiple 15 sec restarts. Not sure is the battery just faulty

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