Charge 4 - Yesterday's update is draining my battery

[Katbs54]

After my Charge 4 was updates yesterday it is draining the battery in just hours where previously it would take days to drain.

I have turned off all that I can but it is still draining fast.

I just rebooted but not sure what that will accomplish.

Any insight would be appreciated.

Kathy 

Moderator edit:  updated subject for clarity 

removed personal information

[JuanFitbit]

@Katbs54 , a warm welcome to the Community! Thank you for your message and efforts. 

I assume that you already read this Can I extend my Fitbit device's battery life?

If that is the case, please give our team a call or chat with them so that they can check your case. 

Here you'll find our contact infos.

See you around. 

[theorbo]

Same thing happening to me as well - everything fine but now device battery is lasting less than 18 hours. I've tried rebooting device multiple times, as well as the various disabling features in the "Can I extend my Fitbit device's battery life?" link. I made no changes to settings or the device between when the battery was lasting 6+ days (two weeks ago) and now when it doesn't last a day. What gives? Seems like others are experiencing this recently too?

Charge 4 battery dying in a few hours - Fitbit Community

[Katbs54]

I ended up buying a new one. Mine was a couple of years old and the
charging pins were in bad shape. I worried when it said I had to do
updates. I went ahead and shut down all I could and so far it has used 20%
of charge in 24 hours, but that is better than the 100% usage in 6 hours I
was experiencing.
Good luck with yours. Made me made that I had to spend $115 to correct the
problem.

[theorbo]

So sorry that you had to buy another one @Katbs54. That's disappointing! 

[Katbs54]

It really is. Not sure what that latest update has in it but it sure messed
with a perfectly good Charge 4.

[KJC1166]

Same with mine...   any answers out there???

[JuanFitbit]

Hi everybody! 

Thank you for your messages, efforts and feedback. 

For those who haven't done so yet, give our team a call or to chat with them. They'll be more than glad to get a closer look at your cases. 

Here you'll find our contact options

See you around. 

[Lucyann13]

Mine is doing exactly the same all of a sudden. 

[Alagrou]

Same with my Charge 4. Fitbit’s advise, buy a new fitbit. What a joke. 

[Alagrou]

I have the same problem as the original post. I contacted customer support and their advise was nothing but buy a new one. What a joke. 

[Radojevic]

Are you referring to the Fitbit Charge 4 firmware update v1.100.76?

If yes, then thank you so much for reporting the battery draining issue.

Gonna ignore my OCD, and not allow the update.

[Tarnie]

I just received the notification, was tempted to go with the update, but will pass for the time being, given all I'm reading here. 

Thank you

[KJC1166]

Answer I received was...   out of warranty, buy a new one (but we will give you a 35% discount)...  less than a year and a half old!  I am calling BS!

[Alagrou]

Same response I got. I’m still bitter so I won’t be buying another one. 6 years of owning a Fitbit, that’s done. 

[KJC1166]

7 years for me....   all done...

[ljohn51]

that's why I came on here to see if anyone was having issues, I'm glad I didn't update and now I won't ruin a perfectly good one.

[Crazygamer53]

Yes that is the one

[Lexy3]

Did you purchase a charge 5, the upgrade, or another 4.  I thought they had discontinue the latter.  Thanks!

[Katbs54]

I went with another Charge 4. It did do an update as soon as I got it and I made sure and turn off everything I didn't use and the battery seems to last about 6bdaya which is what my other one did. I had to pay full price which made me mad, but it is the one I wanted.