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Charge 4 battery issues

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‎03-14-2022 01:00 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-14-2022 01:00 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

While wearing my Fitbit, having charged it 3 days ago, twice now has buzzed and had the message ...Check charger. Battery not charging..... I am wearing it! It's not on the charger! Help it's only 5 months old!

 

Moderator Edit: Clarified subject

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‎03-14-2022 12:49 - edited ‎06-23-2024 08:36

‎03-14-2022 12:49 - edited ‎06-23-2024 08:36

Hi there, @Raewyn05. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

As a first approach, I'd recommend following the tips and recommendations I've provided here Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-14-2022 12:49 - edited ‎06-23-2024 08:36

‎03-14-2022 12:49 - edited ‎06-23-2024 08:36

Hi there, @Raewyn05. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

As a first approach, I'd recommend following the tips and recommendations I've provided here Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-17-2022 10:28

In response to MarreFitbit

‎03-17-2022 10:28

This is while I am wearing it...not when charging. Happened again yesterday.

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‎03-18-2022 09:14 - edited ‎11-26-2023 16:24

In response to Raewyn05

‎03-18-2022 09:14 - edited ‎11-26-2023 16:24

@Raewyn05 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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