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Charge 4 connector

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‎06-13-2022 05:21 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-13-2022 05:21 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I loved my charge 4!!! 
I had it for only a little over a year and the connector where the wristband attaches broke.  
It is plastic.  My Alta has a metal connector and metal on the wristband connection. My Charge 4 Fitbit works , I just have no way to wear it!!   Does Fitbit make a Fitbit with metal connectors.  I see this is a BIG problem with this style wristband connector.  Just ridiculous that it lasted just over a year !!!! 

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21 REPLIES 21

‎06-25-2022 10:18

In response to JuanFitbit

‎06-25-2022 10:18

Fitbit chat is a joke. First person I spoke to, Camillo, wasn't making any sense (kept telling me I needed to hand write something) then became insulting amd condescending when I told him I didn't understand what he was saying. Second person I spoke to got straight to the point and I was excited because I was finally getting somewhere, except warranty never contacted me. I did however receive multiple emails to purchase a new fitbit. I bought a Samsung instead.

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‎12-22-2022 07:24 - edited ‎12-22-2022 07:28

‎12-22-2022 07:24 - edited ‎12-22-2022 07:28

It's frustrating that it has happened to us and other owners for the Charge 5. Fitbit company doesn't do anything for repair of the sheared standoffs and connectors.

 

I ended up getting a watch band that holds the Charge 4. Fitbit will never get any more of money until they fix this poor design. 

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