Charge HR won't sync and is displaying wrong time of day

[Tabbyw7124]

My charge HR all of a sudden will not sync and is displaying the wrong time of day. I have already reset it a couple times and nothing has changed. I'm not sure what else I can do?

[MKeeney]

Ugh. Teasing you. I wish I knew what I did to get mine working again. 😐

Sent from my iPhone

[Lrebane]

Crazy!

[JP673]

Fed up of this happening time and time again. My wife bought me a Charge HR for Christmas as our daughter already has a Charge. This fault hasn't occurred on hers at all, just on the HR. I wore them both on a run and both returned different different step counts, distance and stair climb counts!! Fed up with this recurring fault. I've now brought a Garmin Fenix 2 which does everything the HR does and more.
Disappointed!

[kiyung]

I also have the same problem as many others on this page, my fitbit won't sync and the watch is losing time continually, totally useless. I have tried all the trouble shooting suggestions but nothing works. Very disappointed as I have only had it for about six weeks. 

[SunsetRunner]

Exactly the same here for the 2 HRs we have in the house. Several colleagues at work have the exact same issues even over an array of different phones. We've all tried everything including resets etc. Worst support ever.

[usga1]

Now I have the correct time, but it won't sync. What a piece of junk. This
Fitbit Charge has a mind of its own. Fitbit has a problem on their hands and
they keep giving it lip service without results.

Try this, try that, nothing works then all of a sudden out of nowhere it
starts to work. Now it won't work again.

[SunsetRunner]

This issue is crazy!  It has been happening off and on for the past week. I do everything they suggest. Sometimes it works and sometimes it doesn't. When it does work it only last a day or 2 and then it won't sync again followed by the time going crazy.

I have about had it with fitbit. This Charge HR is my second device. My first was a flex which I lost running because of the crappy band. They were known for coming undone all the time. I choose the Charge because of the band but even though it doesn't fall off, what good is it if it doesn't work!

[MKeeney]

Garmin is probably wondering why the spike in their sales! 🙂 I wish I knew how I fixed mine so I could help everybody fix theirs. 😞

[Camuhkazi]

Mine is doing the same and I'm so heartbroken that all I can do is cry right now.

I seriously cannot express how sad I am. Please for the love of all that is sacred fix this or give us our money back!

Like most of us here, I use my Fitbit for very ijmportant health tracking. I can't bellieve this is going on. It all started after my app updated on wednesday night..

Moderator Edit: Format

[polkacello]

Thanks for these instructions! Apparently, my computer was not recognizing the Fitbit dongle becasue I had it plugged into a USB3 (USB+) port.  The information on the dongle looks pretty dated (2006) and Windows warned me that it was too old to work with USB3.   Up to now, I have had to delete my Charge and re-install it every few days to keep things syncing.  We'll give this a few days and see how it works.  

[Tabbyw7124]

Back to my Fitbit not working at all, customer service won't do anything about it. Says there is a known issue with the charge HR syncing and they are working on it.... Really really frustrating. So happy I spent 100's on these pieces.

[kiyung]

I took mine back to the shop along with my laptop and asked them to sort it
out, about an hour later they gave me a new one!
Yes!!! lets hope whatever the glitch was has been rectified in this batch
🙂 good luck with yours!

[Neynay]

I've done this on my laptop and iPad. It doesn't work.

[Madde]

Time wrong
Have tried everything
Ev else works Fine
Not time

[SeaweedSausage]

Just a shot in the dark, if people haven't fully removed their devices and turned off phones, made sure updates happened. Just try to run through the 9 steps I have listed in another thread (linked below). We are all getting tired of this constant sync issue. A couple people today already had some successful connects after following the directions. 

https://community.fitbit.com/t5/Charge-HR/Tired-of-syncing-issues/m-p/1197197#M101897

[MikeWilly]

I did this, and PRESTO it synced in like 2 seconds.

https://help.fitbit.com/articles/en_US/Help_article/Why-can-t-I-set-up-my-new-tracker-using-the-Fitb...

[GSJones]

Hi all, relatively new to Fitbit - got a Charge HR about 4 months ago, which developed a 'bubble' on the strap.

Quick email got me a replacement, however, this will not sync and displays the wrong time - same as everyone elses on this page.  All efforts to cure the problem via suggested work-arounds have failed.  Am using an iphone 6, and a MacBook.  Very disappointing and have reverted to using the old one with the 'bubble' strap - at least that works!

Has anone any idea when a fix is likely?

[MikeWilly]

do what it says in this link

https://help.fitbit.com/articles/en_US/Help_article/Why-can-t-I-set-up-my-new-tracker-using-the-Fitb...

[2brandonlewis]

Nailed it. Thank you so much Mike!

[GSJones]

Thanks - will have alook when i get home, using the bubble-strap version at the moment, whcih other than the strap issue, has always worked fine.