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Charge2 blank

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‎01-20-2019 13:45 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-20-2019 13:45 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 screen is blank. It is fully charged. On reset, screen flashes, image is nothing legible. No battery icon on charging. Green lights on back are dim, not flashing.

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‎01-21-2019 03:54

‎01-21-2019 03:54

@Steve84 A warm welcome to our Community! Sorry to hear that your Charge 2 screen isn't turning on and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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