help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge2 not functioning

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2019 09:10 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-19-2019 09:10 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My Charge was working fine yesterday then I went to bed and it is now completely inoperable. The green light does not appear nor does it take the charge. Can someone please let me know if anything can be done to make it work again. Thanks

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-19-2019 13:18

‎05-19-2019 13:18

Same problem

Best Answer
0 Votes

‎05-19-2019 13:52

‎05-19-2019 13:52

I have the same issue. Friday I had to pair mine to my phone again as it kept unpairing.  I had 32% battery left.  10 minutes later it went completely black and I can't get it to do anything!!!!

 

Best Answer
0 Votes

‎05-19-2019 16:45

‎05-19-2019 16:45

Having same problem 

Best Answer
0 Votes

‎05-19-2019 17:00

In response to Bitfit468

‎05-19-2019 17:00

It seems like it's a common issue. Recently spoke to the Fitbit HelpDesk and they suggested I clean the metal dots on the device and charger with rubbing alcohol to see if it would resolve the issue but it did not. They said it was a problem with the battery no longer taking a charge and the warranty expired. 

Passing along the rubbing alcohol solution with hopes it may help someone.

Thanks

Best Answer
0 Votes