Charger 3 horizontal lines and missing pixels

[Harleyquinn12]

My Charger 3 has horizontal lines and missing pixels.  The lines are so bad, the time no longer appears on the front.  I have restarted the device multiple times.  I took a picture but I am having trouble attaching it.  I have had the device since Christmas.  Help!

[MrsIke65]

Mine also has a problem with the horizontal lines. Thinking I need to send it back.

[DavideFitbit]

Hello @Harleyquinn12  and @MrsIke65, welcome to the Community forums. I'm sorry to see that you've been having trouble with the display of the Charge 3 not working properly. 

Before considering other options, please make sure that you've tried the standard restart procedure described here. If you continue to experience the same problem, you can also try following the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Please keep me posted on the outcome. 

[Harleyquinn12]

I have tried restarting my charger several times with no change. Yesterday, after a full charge, my Fitbit started buzzing in a way I have never seen. The battery rapidly drained in seconds and now it is not functioning.

[Zillylizard]

I followed the steps here and no improvement. Now, what?

[TauM]

I had the same issue and sent it back for replacement

[Harleyquinn12]

How did you send it back? I dont have the packaging any longer. Thanks!

[Giraffefire]

Mine has developed the lines too, nothing has helped. 

[DavideFitbit]

Hello @Harleyquinn12, @Zillylizard, @TauM and @Giraffefire, and welcome to the new users in the Community forum. 

@Harleyquinn12, @Zillylizard, thank you for confirming that you already tried the suggested troubleshooting steps. I've gone ahead and sent your information to the customer support team for further assistance, so you should be getting a reply soon.

Thank you for your help with this @TauM, and for sharing your experience. 

@Giraffefire, I've sent your information to customer support for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well.   

Keep me posted on the outcome. 

[Knittaroo]

Hello this happened to me two. About 3 days ago i noticed the horizontal lines.  Consequently the screen has gone blank.  Numerous restarts done but no change. I have had my charge 3 since October and am really disappointed! 

[Harleyquinn12]

Thank you for forwarding my info. I miss having a functioning fitbit!

[Xuumette]

I am having the same pixel line issue on my charge 3. I have tried the long restart u suggested, it was no help.

[Zillylizard]

Thank you!

Sent from my iPhone

[Wambo]

Having the same issue...bought last Thanksgiving weekend...very annoyed!

[Wambo]

As mentioned....my Charge 3 is doing the same thing and this reboot is not working...now it won't hold a charge...it's only 6 mos old...how can I get it replaced?

[RachelVernon]

Same here! 😣

[DavideFitbit]

Welcome to the new users in the forum. I'm sorry to see that you've been having this same experience the display of Charge 3. 

@Knittaroo, @Xuumette, I've sent your information to customer support, so you should be getting a reply soon with further instructions. Please keep an eye on your inbox. 

No problem, thank you for your response @Harleyquinn12, @Zillylizard.   

Thank you for reporting this, and the feedback @Wambo and @RachelVernon, could you please confirm if you've also tried all the steps described here previously?  

Please keep me posted. 

[Wambo]

Yes...I've tried all of these steps and nothing helped...it won't hold a charge now either.  Thank you.  

[RachelVernon]

Yes I've tried multiple troubleshooting solutions and none have worked sadly.

Sincerely,
Rachel Vernon

[Lidewij]

Is it possible that this solution doesnt work either? Ive tried to do this specific reboot several times, but no 7 vibrations occur. And the stripes in my screen are still there. Thank you.