Charger 3 horizontal lines and missing pixels

[Harleyquinn12]

My Charger 3 has horizontal lines and missing pixels.  The lines are so bad, the time no longer appears on the front.  I have restarted the device multiple times.  I took a picture but I am having trouble attaching it.  I have had the device since Christmas.  Help!

[RachelVernon]

Same results, the bar never fully fills. I get the smiley face, but the lines are still there
Sincerely,
Rachel Vernon

[DavideFitbit]

Welcome to the Community forums @Lidewij.  

Thank you for your reply @Wambo, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

I've sent your information to the Support team as well @RachelVernon  and @Lidewij, but was informed that you already have a case created and they're providing you with assistance. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Xuumette]

Thank you!

[RandiJ17]

I bought my Charge 3 in February and just tonight while working out I noticed a grayish, dark line through the top of my screen blocking part of my step count/stats. I've done all the quick and long versions of resetting my Fitbit, but nothin has changed thus far. Hope there's an answer out there!

[Wambo]

Thank you!

[DavideFitbit]

No problem @Xuumette, @Wambo! 

Thank you for pointing this out @RandiJ17, and for confirming that you already tried the troubleshooting steps suggested. I've also sent your information to the Customer Support team, so you should be getting a reply soon with further assistance. 

Keep me posted. 

[mcleanne]

Mine also is showing horizontal lines thru the time display. I've done the re-start & it's still the same. Bought it during the pre-order. What should I do next?

Thanks

Leanne

[DavideFitbit]

Thank you for sharing this information @mcleanne,  and welcome to the Community forums. 

It's good to know that you already tried the standard restart . Could you please confirm if you've also tried the long restart procedure described here previously? This has been useful to other users who have experienced something similar. 

Keep me posted. 

[mcleanne]

Tried both restarts now & it still has the lines.

Thanks

Leanne

[RandiJ17]

I have indeed tried both types of resetting. Even after doing both types of reset, the dark line of missing pixels is still here.
Thank you for your help in advance!

[Shang12]

Hello, My charge 3 is having the same issue with the screen and pixelation. I’ve tried the steps as described and it has not resolved the issue. 

[catnesswarrior]

Mine is also doing the same.  The battery drains quickly and I can barely read the images.  I've tried everything suggested. 

[DavideFitbit]

Hello @mcleanne, @Shang12 and @catnesswarrior, it's good to see you around in the forums, and welcome to the new users in the Community. I've also sent your information to the Customer Support team for further assistance, so you should be getting a reply soon with more instructions.  

@RandiJ17, thank you for your reply. I can see that a  case had already been created for you. Let me know if you received a reply about this. 

Keep me posted. 

[nerdgirl13]

I'm having this same problem. I've tried resetting my charge 3 and even changing the clock face as other boards have mentioned several times and all that's happened is more lines appeared, it's starting to look like a zebra across the top of the screen. I bought mine black Friday last year as a Christmas gift to myself, getting a bit disappointed with the quality of fitbit.

[mcleanne]

@DavideFitbit Thank you!! 🙂

[JennaML]

I had the same thing happen and now the face is completely blank with no display at all 

[JennaML]

Can you please also have them contact me?

[Lanajd]

I have vertical lines and it won't hold a charge. This started yesterday. I have tried everything. I just got this fitbit the end of Feburary.

[DavideFitbit]

Welcome to the new users in the Community forums. 

@nerdgirl13, I've gone ahead and sent your information to the Customer Support team for further assistance, you should be receiving a reply soon. Thank you for giving a try to some of the troubleshooting steps you've found in the forums. 

No problem @mcleanne@!   

@JennaML,  I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep me posted on the outcome. 

Thank you for pointing this out @Lanajd, about the steps that you already tried to find a solution for this, could you please confirm if you're referring to the troubleshooting steps mentioned here earlier?  

Please keep me posted, and let me know if you have further questions. 

[Lanajd]

I have changed the clock face 3 times. Did the long reset at least 5 times and did the reboot in setting many times. Last night it had a 90% charge  when I went to bed but when I got up it was dead. The charge only lasts about 5 hrs now.