Device Longevity

[metro_mikey]

Dear Fitbit,

Today my Carge 4 died, two years after my Charge 3 stopped working. I ordered a Charge 5 to replace it from Amazon, but that's not why I'm messaging you.

This will be the third fitbit tracker I have bought in 4 years. I have not bought these devices to keep up with the latest fitbit technology, but to replace devices that have had catastrophic failures and stopped working. I can't get more than a few years out of your devices.

I know this is not a warranty issue, and I love your trackers and app, but could you guys make these devices a little better?

Having to throw away a fitness tracker every two years is painful and not easy on my wallet. In my opinion a fitness tracker should last 4-5 years, just like a cell phone.

I'm excited to get my Charge 5 and hope it endures the test of time. I also hope you  with you will share this information with your team in hopes to improve device longevity.

[JohnnyRow]

Just a side note:  All of your Fitbit deaths might have been true deaths, but I also think some supposed device "deaths" are just when settings have gotten messed up, so users decide it is not working right anymore and figure it has just died.