Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[BernardJ]

I purchased my charge 3 in November and the display quit on me today; tried the solution of a restart and it works; but what bothers me is why is the display malfunctioning in the first place?

[SunsetRunner]

I have no idea why the Fitbit quits display stops working. I only followed he advice of one of the Fitbit advisers to get mine working again. 

[ORANGEinINDY]

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@BernardJ wrote:

I purchased my charge 3 in November and the display quit on me today; tried the solution of a restart and it works; but what bothers me is why is the display malfunctioning in the first place?

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I agree @BernardJ ...I need either a charge cord to reset or my smart phone to change the face to regain my display. There should be a solution to make it so it stops happening.

[Nana1954]

I tried the suggestion but clock display still not working. 

[Mainer57]

I don’t know what to tell you. Did you try turning off your phone and trying again?  Be persistent and try a couple of times. This shouldn’t be happening with brand new devices. I hope Fitbit is hearing all of these problems. Good luck 🍀 

[reetytru]

Mine has went blank twice now & have had it for a few months but this works everytime.  Thank you

[SheilaMcGraw]

Totally worked for me. Thanks. 

[henry32]

Tried your suggestion 👍worked fine thank you

[Run4Ever19]

• Did all the stated steps. The happy smile appeared, I unplugged the fitbit charge 3, & still nothing. (No display & it will not sync). HELP

[Mainer57]

Did you change the clock face? Go to your Fitbit app in your phone. That always works for me. 

[Yashdot]

I didn’t the reset steps, received the smiley and took off the charger only

to receive a blank screen again. Any other suggestions 

[Mainer57]

Did you try changing the clock face on the phone app?  Always works for me. 

[TheodoreBear]

Thank you for the instructions to restart my watch.  It worked perfectly!

[fifib]

Did you hold in the button for a count of 8 after unplugging it. This
usually works. Mine goes off every couple of weeks. But this does the
trick

[TheodoreBear]

This is the 1st time it has happened to me. Glad we can fix it ourselves.
Love this watch!

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

I am sorry for the delay in respond and I appreciate all the efforts in trying to fix this display issue by yourselves.

@SunsetRunner, @Marels, @letmego212, @BernardJ, @ORANGEinINDY, @reetytru, @SheilaMcGraw, @henry32, @TheodoreBear, @fifib and @Mainer57, it's great to hear that your trackers are now working properly. We are not sure what might have caused this, but we would expect this to be a one glitch and I would ask you to keep an eye on your trackers, and in the case this happens again, let me know and I will be glad to further investigate.

@mamaangle51, @Nana1954, @Run4Ever19, @Yashdot, @Scrunch and @Cykeprof, if your trackers aren't turning on, I recommend taking a look at this post and follow the instructions provided there.

I will see you around. 😊

[alunda]

what if this doesn't work? I tried it a few times. I get a smiley face, unplug, and still a black screen.

[ORANGEinINDY]

Have you tried changing your clock face in the app (on your phone)? That usually works for me.

These methods are quite a PITA just to get your watch to work right, but they usually work for me. There REALLY needs to be a firmware update to resolve this! These work-arounds are not a resolution.

[TheodoreBear]

Is your phone fully charged?

[fifib]

I brought mine back to the store and they replaced it