Display screen not working

[Jmik]

My display stopped working?

[Brigrewie]

Mine is fine now as its new i had to get help from fitbit to set it up sorry to hear about yours hope you can resolve it .


Sent from my Samsung Galaxy smartphone.

[Anitabt5005]

My Versa screen is also dead after just 6 months of use, never submerged in water or worn in the shower, and never dropped or scratched.  Hubby is a computer programer for a major tech company, so we know how to trouble shoot and have looked up all suggestions online, and it still wont work.  The battery is charged.  When we reboot the fitbit icon will come on for a second, it vibrates, then the screen is dead again.

I will be buying a Garmin to replace this.  Between this and how it doesnt easily track elevation, I'm done with Fitbit.

[Brigrewie]

Sorry to hear that my problem is over i contacted fitbit and they explained what to do and mine is working fine now!


Sent from my Samsung Galaxy smartphone.

[KeiraDevlin]

I could feel the vibrations, but my screen was not turning on. I just reset my clockface and it worked right away.

[ErnestineSC]

I feel the same way.  Cost too much money for this to happen.  Seems to be a common problem.  Won't even restart.

[Brigrewie]

I had the same problem but contacted the fitbit help line and they sorted it out for me i just followed their instructions and mine is fine now. 


Sent from my Samsung Galaxy smartphone.

[Reneja]

Yours is new which is a different issue from what the rest of us have been going through. Customer support doesn't seem to be helping. Saying they are sorry is not good enough. Too much of an investment to break. I got on here looking for suggestions. It looks to be a common problem with no solution but buy another one. Unacceptable!

[Brigrewie]

I had the same problem but contacted the fitbit help line and they sorted it out for me i just followed their instructions and mine is working fine now sorry to hear that hope you get it resolved have you tried the helpline?


Sent from my Samsung Galaxy smartphone.

[Kashsan]

My Fitbit only few months old display stopped working, tried charging and stuff still nothing ☹️

[Brigrewie]

I phoned the fitbit services and they were very helpful told me exactly what to do and now mine is fine and i had the same problem as you ! I hope this helps. 


Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

Hi @Kashsan. Please try what @Brigrewie did ... contact Support. They can help. 

[Eugene501]

Hello All.

So can I ask if anyone has been provided with the solution for a fully charging, fully charges and fully synced charge 2  that is registering activity on the app, that has a screen that remains almost totally unresponsive, please?

The only activity is a series of non-recognisable characters visible for only about a second during the suggested 10-12 second rebooting process.

Any advice would be greatly appreciated   

Many Thanks

[Brigrewie]

As i have said before with me i had the same problem but contacted the fitbit help line and they sorted it out for me i just followed their instructions and mine is working fine. 


Sent from my Samsung Galaxy smartphone.

[3rd]

I finally got my fitbit restarted. However, the website is difficult to navigate and find the instructions for restarting. I would imagine that it could be simplified. Thank you.

[KeepActive]

I had the same problem with the black screen this morning.  It was on the charger last night so it's fully charged, but I can't see anything but a black screen. I can see it is tracking my activities on my phone. I was here searching for an answer.  I came across a post mentioning about 'I just reset my clockface and it worked right away'.  So that's what I did.  I used my cell phone fitbit app. On the app, I select 'Clock' to change the clock face. Right away the new clock is showing on the screen.  Then I switched it back to the previous screen face that I like. That's it and it's still working again. 😀

[SunsetRunner]

I had the same issue, @KeepActive.  This is what worked for me. This restarts the Charge 3 but it will not cause you to lose any of your data. 

• Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
• Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
• While still in the charger, press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted. Do this three times. 
• Unplug your tracker from the charging cable.

Doing the restart while the device is still in the charger is important. Hope this works for you. 

[MWM264]

I had the same problem with the display screen dying. Tried all the proposed fixes - still no display. Engaged the Chat - the Agent was polite - Sarah - but got the same insulting 25% off my next purchase, but only if I purchase at the Fitbit store. A quick internet search shows that the Fitbit store has the highest prices for Fitbit products. For example Fitbit 3 is listed at $149.95 today on Fitbit website. Walmart is offering the same product for $129.00. Although I like Fitbit and am used to it - time shop other places for a more reliable product, that has a better life. I wasn’t looking for free - but as Sarah the CS Agent for Fitbit stated - I see you have been a customer for 5 years - in my mind that is a loyalty that deserves something different than the “standard” 25% off for their equipment that simply stopped working. 

[Brigrewie]

I still have my fitbit never had a smart watch. 


Sent from my Samsung Galaxy smartphone.

[ErnestineSC]

I totally agree with you. Tried all the "fixes" and none worked for me. Don't want another one nor will I recommend it. I'm soooooo disappointed.

Sent from my iPad

[MWM264]

I got an email from Fitbit support this AM - “although disappointed to see you go, we respect your decision” wow, I thought they might put up some fight to keep a customer who has purchased multiple products from their company. The Customer Service Rep is the person who told me hoe long I had been a customer and the number of products. I guess I am just collateral damage.

Moderator edit: personal info removed