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Exercise not syncing

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‎10-24-2019 22:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-24-2019 22:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Please can you assist- exercise done is not synching to my Dashboard. 

How can this be resolved?

 

Moderator edit: Subject for clarity 

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‎10-25-2019 16:59

‎10-25-2019 16:59

Hi @Karen4567, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that your exercises are not being synced with your account. To better assist you with this, can you please let me know which device are you using to sync your Charge 2? When was the first time you experienced this and how many times since then? Does this occur with any exercise or just specific ones? Lastly, are you using our SmartTrack auto-recognition feature to track your exercise or directly from your device exercise shortcuts? 

 

In the meantime I receive your answers, please restart your device to refresh its performance. 

 

Keep me posted and let me know if you have any additional questions.

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‎10-25-2019 21:43

In response to RicardoFitbit

‎10-25-2019 21:43

Hi there.

Im using a Samsung S8 to sync.

It has happened a few times in the past.

Will restart device and see what happens.

Regards
Karen
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‎10-30-2019 20:08

In response to Karen4567

‎10-30-2019 20:08

Thanks for your reply @Karen4567, sorry for the delay in responding.

 

I appreciate the details that were shared in your post. Please keep me updated and let me know how it goes after restarting your Charge 2. Don't hesitate to ask me any additional questions you may have too, I'll be around.

 

Looking forward to your reply is further assistance is needed. 

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