Exercise tracking stopped working

[cabeach]

I do daily aerobics and my Fitbit Charge 2 has always tracked the days of exercise each week (example 4 of 6 days).  This icon is on the main dashboard (under wear your fitbit to bed).  I like seeing the calories burned, avg bpm, minutes of my workout and % of cardio.

My Charge 2 records my steps, calories burned and time as usual - but the exercise does not appear to be giving me credit for my (aerobic cardio) exercise today.

Any suggestions?  I have reset my fitbit.  I have uninstalled and reinstalled the app.  

What am I missing.  THANK YOU.

[cabeach]

Hi Tracy~
Sorry I am not able to help with your route tracking issue. When I had my
initial issue where my exercise tracking stopped working I finally
contacted FitBit to report the issue and a few days later it was fixed.
Prior to that I uninstalled and reinstalled the app too but that didn't
seem help my issue. Maybe try reaching out to the entire fitbit community.
Good luck!

[TracyAustin73]

Thanks for the response

[StoneTiger]

This just happened to me. Did you ever find a resolution?  Thanks 

[MalsM]

Hello
I did all the things I stated in my post. Forced a reset, re- installed
app, changed the period of exercise and turned my IPhone on and off. I’m
not sure which if any really solved the problem but a couple of days later
it just started working properly again and has continued to work properly.

[Mary1974]

Did you ever get this fixed?  I’m having the same problem in Oct 2020!

[Schmetterling34]

Tina 😃

[cabeach]

I did get it fixed but it has been so long ago I cant remember exactly how!! I know I  uninstalled/reinstalled the app once or twice and then suddenly one day it started tracking my exercise again. Sorry I am not more help. Good luck.Sent from my U.S. Cellular® Smartphone

[Dennalll]

Wow that is a long time, mine fixed after an update as there was a technical issue.

Sent from Allison's iPhone

[DrElektra]

I have had the same problem today - I was out hiking for an hour and a half and it's saying I did just 1.2 km!  I had to manually enter the time/distance, but it's not showing as active minutes.  Very frustrating!

[Dennalll]

If you have an iPhone have you checked the operating system iso14 I’ve had no end of issues since updating

Sent from Allison's iPhone