help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware will not update on samsung A8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2019 12:36 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 12:36 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I got a new charge 2 to replace my other one as the battery had died on it, set my new one up tonight and it will not update the firm ware, i had no trouble before with the other charge 2, can someone help 

Best Answer
Labels:
3 REPLIES 3

‎05-09-2019 07:46

‎05-09-2019 07:46

@anita69 Welcome! It's good that the community is growing! 

 

I will assist you with your Fitbit update. Try refreshing the link between your phone and your tracker by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them and updating the firmware. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎05-09-2019 10:18

In response to AlvaroFitbit

‎05-09-2019 10:18

Hi still cant get it to update firmware ,very frustrating

Get Outlook for Android
Best Answer
0 Votes

‎05-09-2019 10:20

In response to AlvaroFitbit

‎05-09-2019 10:20

Hi I still cant get it to update firmware this is very frustrating  ,didn't have this hassle with my old charge 2 which I also used on this phone,it also doesn't show up in my bluetooth list

Best Answer
0 Votes