Fitbit Charge 2 erratically flicking through menu options

[carlyk1101]

My Fitbit Charge 2 has started erratically flicking through menu options mainly on notifications on/off. Its only over a year old so not sure what has gone wrong. Have tried to restart but it keeps happening until the battery drains & I have to charge it up again

[AlvaroFitbit]

@carlyk1101 It's nice to have you on board!

Let me help you with your Charge 2 flicking though the menu options and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Motts_J]

This has started to happen to me .  Kills the battery . .  Tried leaving it plugged in . . Tried Draining it . . Nothing is working ..  no updates to do it is up to date / It was bought brand new so I figure it would last longer than 2 years.    Do I have any options to fix it?

[Lsusam880]

I am having he same problem. How can you fix it? Can you reset the Fitbit?  Please help.

samantha

[AlvaroFitbit]

@Motts_J @Lsusam880 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not working as it should. You can try restarting your trackers by following these instructions.

Keep me posted.

[mschrissy]

I'm having this problem as well! I have let the battery drain, charged it, pressed the button, but it still does it. I even let it sit for a couple of weeks.

[Mystic_Imp]

I'm having the same problem. It started with my Charge 2 failing to pick up my heart rate. This progressed to flicking through the screens and rapidly draining the battery. I've tried resetting several times by plugging in and pressing the reset button whilst plugged in. It doesn't seem to want to come back to life. Has their been a faulty firmware upgrade recently?  

[mschrissy]

Hi, I'm not sure if there has been.

Sent from Yahoo Mail on Android

[Raaraa]

I have tried the reset several times but it still goes back to the notification screen and buzzes.

[Raaraa]

Restarting isn’t helping

[mschrissy]

That's exactly what mine does. I wish it would stop. I miss my fitbit and hadnt planned for a new one yet! What do we do now?

Sent from Yahoo Mail on Android

[AlvaroFitbit]

@mschrissy @Mystic_Imp @Raaraa Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 and thank for restarting your tracker in advance. I have created a ticket for each one of you so our Support team can further assist you via email..

Keep me posted.

[mschrissy]

Thank you sooooo much

Sent from Yahoo Mail on Android

[Sharkmavies]

Mine has started doing the same thing! So frustrating. I’ve tried resetting it, letting it drain, tried resetting it again after that, can’t think of anything else to try. Mine is 2 years and 3 weeks old, warrantee last 2 years, some impressive engineering to get it to break just after the warrantee ends.

[AlvaroFitbit]

@Sharkmavies Thanks for joining us! 

I have also created a ticket for you to see what Support can do for you. Hopefully they will be able to help you.

@mschrissy you're welcome

Keep me posted.

[Sharkmavies]

Thank you very much, I’ll keep you updated 

[Motts_J]

I have tried that . ..  Rebooting has stopped it for a little while ..  but then it goes crazy again

I have found if I leave it plugged in for a few days it seems to be ok for a while.

;-(

[mschrissy]

I hope something works soon

Sent from Yahoo Mail on Android

[AlvaroFitbit]

@Motts_J thank you for restarting your tracker. Since this still unresolved I have also created a new ticket for you. You will get an email from our Support team so they can help you with this.

@Sharkmavies not a problem, hope this helps.

Keep me posted.

[swct4mom]

I did a chat with Fitbit and all I was told that I would get 25% off coupon for another Fitbit. It lasted just a while beyond the warranty of course. They want you to buy a new one but don’t take into account that people have been out of work because of a pandemic. I will probably just invest in an Apple Watch.