Fitbit Charge 2 floor tracking problem

[NoteSalad]

Hi,

I am having issues with my fitbit floor tracking.

My friend has a fitbit too, it counts floors, so it's not any environmental changes.

I have reset my charge, didn't work, I have cleansed the hole where the elevation tracker is, or whatever it is called, didn't work, I have uninstalled and reinstalled the fitbit app, didn't work, I have unpaired, didn't work, I have checked if my position, bluetooth and all of those settings allows the fitbit app, they all do.

I have also read countless of forums, which non of the tips has been working for me. 

I would appreciate help, thank you. 

[AlvaroFitbit]

@NoteSalad It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not counting steps and thank you for troubleshooting this issue. It seems that your tried the suggested troubleshoots for this issue so I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[NoteSalad]

Yes!

Sendt fra E-post for Windows 10

[Emhagen]

My husband bought a charge 2 less than a month ago and it has never registered the floors. I've tried all the troubleshoot ideas and none of them have worked

[AlvaroFitbit]

@Emhagen It's great to see that you've visited the Fitbit Community!

Let me help you with your husband's tracker not counting steps and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.