Fitbit Charge 2 frozen screen

[SunsetRunner]

need help please , i have tried everything from resetting to factory to let battery died and try charging it again with no success, I tried holding the button for 4 to 12 seconds while the charging cord hooked up to it from my PC and still the screen stays at what it was when it froze this morning . I use my fitbit every day and now nothing . please help , I have read all comments and answers from community to fix this problem and still nothing works

 PS: syncing it with my Samsung note 8 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@SunsetRunner A warm welcome to our Community!

Let me help you with the frozen screen on your Charge 2 and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Preethi21]

I have the same problem. Please suggest a way to resolve the issue.

[Niffer20]

I’ve also have the same problem - it’s stuck on 3/10 6:39. 

[SunsetRunner]

sorry i don't have a good answer for you . unless your warranty is still valid . i have tried everything they had on the community for fixes with no positive result and they told me my warranty was expired so the only thing left was they offer me a 25% discount on new fitbit product from their store which i took . i ordered myself a fitbit versa 2 . will see how it does when i get it . 

Sent from Yahoo Mail on Android

[Canadianodb]

This just happened to mine this morning 😞

I'm waiting for the battery to die so I can try to restart it that way, but after reading these responses I'm not optimistic.  I hope this isn't happening just because the Charge 4 was released and they are trying to get rid of the 2s.

I am lost without it!

[patsyann]

Mine frozen also the battery is nearly fully charged. The battery sign visible on the screen.

[Niffer20]

Letting it die didn’t help me but good luck with that.    
I did still wear mine until I got a new one because it was still recording my steps, HR, etc... when I would sync it to my phone, just the display on the Charge wasn’t working properly.   
I ordered a new charge 3 off the Fitbit website and the next day I saw the Charge 4 was coming out- wish I knew that before hand, I would have waited. 

[patsyann]

It was fully charged, but when I checked it this morning it wouldn't move