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Fitbit Charge 2 won't sync or re-install

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‎09-25-2018 20:33 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎09-25-2018 20:33 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My fitbit Charge2 was purchased on Black Friday 2017. It stopped syncing yesterday. After following the help tips (restarting, installing app, resetting bluetooth, etc) it will not re-install or find the Charge 2 device.

 

Thank you.

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3 REPLIES 3

‎09-26-2018 05:15

‎09-26-2018 05:15

@williamgentzsch Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 isn't syncing or setting up and thank you for troubleshooting this issue. Which phone or computer are you using? Is it a compatible phone? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try setting them up. Also, if you have an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-29-2020 16:03

In response to AlvaroFitbit

‎01-29-2020 16:03

I have done those steps several times. It will not install.

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‎01-29-2020 17:16

In response to TravelingGiGi

‎01-29-2020 17:16

I'm having the same problems right now!!! wtf? I just updated the Fitbit app and bam. stopped working, and I tried everything to get it to sync, re-pair it to my phone (iPhone 10) and nothing. 

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