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Fitbit Charge 3 Screen Dimmed

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‎05-21-2021 12:37 - last edited on ‎05-22-2021 04:05 by Fitbit Moderator

‎05-21-2021 12:37 - last edited on ‎05-22-2021 04:05 by Fitbit Moderator

Over the past few moths, my Charge 3 screen has become more and more dim. I can’t read it when I’m outside at all. Inside, it’s barely readable. All other functions work. I have completed all the troubleshooting steps. This seems to be a common problem. Can you help?

 

 

 

Moderator edit: subject for clarity/format

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‎05-21-2021 14:38

‎05-21-2021 14:38

All the other fun nations work except Country Fitbit.

Have you checked you are not in Sleep Mode?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-22-2021 04:10 - edited ‎05-22-2021 04:11

In response to JohnnyRow

‎05-22-2021 04:10 - edited ‎05-22-2021 04:11

Hello @Runes. Welcome to the community forums. @JohnnyRow It's nice to see you around and thanks for your input. 

 

Thank you for the detailed information and for letting us know that you've completed all the troubleshooting steps. I also appreciate your feedback and I'd like to let you know that there are other threads with a similar topic, but as mentioned on the post above, make sure that your Charge 3 isn't in Sleep Mode. When the sleep mode setting is on:

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

 

If that is not he case, make sure that the Brightness setting on your Charge 3 is set correctly. This can be adjusted in the Settings App on your Charge 3. Lastly, make sure that you've also completed these troubleshooting steps from this thread. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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