05-21-2021
12:37
- last edited on
05-22-2021
04:05
by
WilsonFitbit
05-21-2021
12:37
- last edited on
05-22-2021
04:05
by
WilsonFitbit
Over the past few moths, my Charge 3 screen has become more and more dim. I can’t read it when I’m outside at all. Inside, it’s barely readable. All other functions work. I have completed all the troubleshooting steps. This seems to be a common problem. Can you help?
Moderator edit: subject for clarity/format
05-21-2021
14:38
- last edited on
08-28-2025
20:40
by
EstuardoFitbit
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-21-2021
14:38
- last edited on
08-28-2025
20:40
by
EstuardoFitbit
All the other fun nations work except Country Fitbit.
Have you checked you are not in Sleep Mode?
05-22-2021 04:10 - edited 05-22-2021 04:11
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-22-2021 04:10 - edited 05-22-2021 04:11
Hello @Runes. Welcome to the community forums. @JohnnyRow It's nice to see you around and thanks for your input.
Thank you for the detailed information and for letting us know that you've completed all the troubleshooting steps. I also appreciate your feedback and I'd like to let you know that there are other threads with a similar topic, but as mentioned on the post above, make sure that your Charge 3 isn't in Sleep Mode. When the sleep mode setting is on:
To change this, press and hold the button and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?
If that is not he case, make sure that the Brightness setting on your Charge 3 is set correctly. This can be adjusted in the Settings App on your Charge 3. Lastly, make sure that you've also completed these troubleshooting steps from this thread.
See you around.
Best Answer