Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[Charis1981]

Thank you for your advice!!!My fitbit is back to life!!!

[Traceyj2701]

Thank you... thought I was going to have to phone up and get a replacement 😀

[cecypdel]

I tried the power button until my fingers hurt 

Then I plugged it and tried the power button while plugged

That did it

In case anyone is still struggling like I did

[Healthy2010]

Go to your cellphone app. (Fitbit)Go to clock face and change to a different clock. It should work after that.
Help this will help 🤗

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Hello guys, hope you are doing fine.

I appreciate all the efforts in trying to fix this display issue by yourselves. @Healthy2010, thanks for the input.

@cecypdel, @Traceyj2701 and @Charis1981, I am glad to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[EPMikeL]

But Fitbit isn’t giving us a permanent fix. You just keep having us put on a bandaid. Maybe time to consider a different brand?

Sent from my iPhone

[SunsetRunner]

Read that if you change the clock face and it will worked again...and it did WTF?

[MarreFitbit]

Hi @SunsetRunner  and @EPMikeL! We've been monitoring this situation as we received reports from our customers about the issue with the Charge 3's screen. 

We understand that the restart or changing the clock face isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[BlackWuDo]

Just fixed mine Charge 3 with your help. Thank you !!! 🙂

[Okuno311]

Thanks it Working now✌️

Sent from my iPhone

[Healthy2010]

Great 🙂

Sent from Yahoo Mail on Android

[maddieaf]

.

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@Yib47 wrote:

I have the same problem and I held the button down for awhile but nothing happened. Any other suggestions?

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[VickiDani]

.

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@Yib47 wrote:

I have the same problem and I held the button down for awhile but nothing happened. Any other suggestions?

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This did not work for me either. Held the button while plugged in for about 10 seconds the first time, over a minute the second time. 

But this did work.

------------------------------------

I did however find a solution that worked for me with iPhone 7+ and iOS 12.1.3. 

1) On my iPhone I opened the Fitbit App. 
2) Go to the screen settings (grey icon in the upper right corner of the app), then <clock face>. 
3) Change the clock face to any other, and save.
4) Re-sync your Charge 3
5) Check to see if the screen swipe now works properly on your device. (It did on mine.)
6) (Optional) Go back to settings in the app and change back to the desired screen/clock, the re-sync again. All should be back to normal at that point.

Vicki

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[EvaCharles]

https://youtu.be/ZOzW-uV_OaI

Apparently you just have to change the clock face. Worked for me. 

[Webberley54]

The face of my fit bits suddenly stopped working but still downloads to commuter how do I get the screen back on

[Doberdawn]

If you have the HR charge 3 put it in the charging cradle lock it into place then while it is locked in the charging cradle press and hold the button on the side that you would normally use to stop an exercise or go back in the menus. Hold that button until a smiley face appears on the screen. Voila, you should be back to operational.

[190SL]

Tried that, put it on charger and hold side button. Now I have a line across the face and it still does nothing. Have only had it 3 months.

[EPMikeL]

And another example of why I just bought a Samsung watch. Fitbit has yet to really address the issues with the Charge 3.

Sent from my iPhone

[Krohe95]

I really need some advice to fixed my charge 3 screen to work 

[MsKellyB]

This worked for me.  

Thanks and Blessing!