Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[blkpanther]

Did it work?

1. Make sure watch is charged and synced with you cell phone or computer. 

2. Make sure clip is plugged into socket and place the watch into your clip.

3. Now squeeze the watch on both sides for 10 or more seconds while the watch is still in the clip

[VickiDani]

---

@blkpanther wrote:
Thanks. But I did not have a clock problem. But I will right this down in
case i run into any issues like that.

---

It does not seem to be a clock face problem causing this. After 40+ yrs in the electronics, computer, and telecom industries, I can safely say that this is more likely an issue of something either in the software, or in the actual firmware in the Charge 3.

It appears that changing the clock face resets a software loop that the device may be falling into, and thus restarts that portion of the software/firmware re-enabling all functions on the Charge 3.

I would assume that with a thread this long, currently over 350 entries, of folks having issues and several FitBit moderators watching this thread, that FitBit software/firmware engineers are aware of and have been working on the issue. 
While I have only had the issue of being able to see only the clock face and screen swipe not working only once about 6 weeks ago when my device was only about 6 weeks old, trying to hold the sides of my fully charged Charge 3 device in the charger for 10 secs, 20 secs, and over a minute to restart it did not work for me. Changing the clock face thru the app did work for me and has for many others on this thread.
HTH

Vicki

For the FitBit forum moderators:
At the very first entry of this topic it is marked as   "SOLVED"  
When clicking on the "Go to solution" on that first post, it takes you to message 5 on the thread which is to hold the button while in the charging cradle.
However, as shown throughout the thread, this solution does not work for everyone. 
Many including myself could only solve the issue by changing the clock face in the app.
It would seem to me that to properly mark this issue as "SOLVED" both known solutions should be listed as how to resolve this issue.
So, IMHO, either the "Go to solution" link needs to be updated to a post that contains both solutions, or the "Go to solution" link needs to point the separate solutions such as "Go to solution #1" and "Go to solution #2"

Thanks

Vicki

Moderator edit: merged reply

[Aloha]

Good morning all!  My partner's Charge 3 just experienced the same problem for the second time now.  The first time it took the resetting procedures to finally get it to work.  This time those didn't do the trick that we could "see". From another forum I read to go onto your Fitbit account and change the clock face.  We did and bingo!... new clock face showing (you may have to tap the screen front or side button initially). We changed it back to the preferred clock and BINGO!  ... all is good in the world.  Don't know why but this simple fix worked... this time.  Good luck!

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue you are experiencing with your Charge 3 and the input @JohnSuperStar, @bellman15 and @VickiDani.

@TSE925, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Trying2BFit2Day, @blkpanther, @Garrarus1234, @infinitymorris, @lwalker1958, @Wendypooh, @enigmachine, @Tim1975, @jk242, @Fifi88, @Aloha and @redav, it's great to know that your trackers are working properly now. If there is anything else we can help you with, do not hesitate to post it.

@Krazit and @tote1194, if your trackers display aren't turning on, I recommend taking a look at this post and follow the instructions provided there.

Catch you later. 

[Alice-cdc]

 Thank you, this got mine working again nothing else I tried worked .

[Cassie3180]

Thank you  for this. My Fitbit Charge 3 the screen went black today but still did everything normal I just couldn’t see the screen till I got home to try what they said to do. I was worried if I would have to go exchange it at the store I got it from but thankfully it worked!!

[AlejandraFitbit]

Hey @Cassie3180  and @Alice-cdc, welcome to the Forums!

It's great to hear that the instructions provided in the thread worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Aloha]

Glad to hear it worked.  The first time we had this event this suggested fix was not listed.  It took resetting via holding for way over 8 seconds to get it to work. This time.... change the clock face and then returned to the old preferred face.  Worked like a charm. Giving credit where credit is due, I read this on the Fibit Forum in another conversation regarding the same topic. Need to thank whomever there myself.

[blkpanther]

You're welcome Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution smartphone

[huntdawg]

Yea it worked..thanks!

[CandyceFit]

I tried "the solution" but it has not worked.  I have had the Charge 3 for about two weeks and all of a sudden the screen went blank.

[bellman15]

Plug your fitbit into the charger and then hold down on the button on the
side until you see a smiley face come onto the screen that should reset you
fitbit 3 and should work after that

*Enjoy your day,*

*Tom Jones*

[CandyceFit]

I did that, as you suggested.  At first I got a straight line across the face of the watch, so I unplugged it and tapped the watchface.  Nothing.  So I plugged it in again and pushed down on the indent.  Th smiley face came up and I was then able to see everything.
Thank you.

[bellman15]

you are welcome
*Enjoy your day,*

*Tom Jones*

[Sli1106]

What link?  Need help. 

[bellman15]

i replied on the site but i will reply here also, plug your fitbit charge
2 into the charger then hold down on the button on the side for 8 tp 10
seconds you should get a smiley face if so it is reset if not repeat it
unplug your fitbit and then replug it in and repeat it should work
*Enjoy your day,*

*Tom Jones*

[blkpanther]

If your screen black on your watch,  first make sure its charged and synced with your phone or computer.  Plug in your clip into the socket then place your watch into the clip. Squeeze the side of your watch while it's still in the clip for 10 seconds or more. You should get a smiley face.

[lwalker1958]

That is what I did and it worked perfectly. Before I saw the smiley face
though I saw a line across the screen like it may have restarted first.

[Aloha]

Give the following a try --
1.  Go into Fitbit.com and change your watch face display - change the clock2.  Check your watch and see if you can't see the new watch face display3.  If yes, either leave the watch face as you see it or change it back to the previous4.  If it does not display, try a second time.'5.  If it still does not, try the other suggestions of placing it on a charger and holding the reset button for over 10 seconds (even through the buzz)6.  After that... I'm out of suggestions.  The first three steps worked for us and several others it seems.
Good luck.

[Garrarus1234]

Great that worked, thank you