Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[AlejandraFitbit]

Hello everyone, hope you are doing great.

@blkpanther, @lwalker1958 and @bellman15, appreciate the input in here.

@SarahEM, if you want to be unsubscribed from this thread, I recommend taking a look at this post and follow the instructions provided there.

@Jazzer and @PJWH1945, it's great to hear that your display issue has been resolved. If there is anything else we can help you with, do not hesitate to let us know.

@Krohe95, about your silent alarm, please take a look at the How do I manage alarms on my Fitbit device? help article and make sure you are following those instructions to set them up or turn them off. Also, keep in mind that we are moderating this thread for users who are having display issues. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

Catch you later. 

[thebrandon]

Holding the button didn’t work for me.  What did work was to change the cloak face in the app to a different one and save.  Then the screen will activate.  Then change it back to your preferred clock face. 

[MarreFitbit]

Welcome to the Fitbit Community @thebrandon! Thanks for letting us know that changing the clock face worked for you.  We're happy to hear you're back on track!

Don't hesitate to let us know if you need further assistance. 

[izabellaandme]

hi my fit bit will not sync and now the screen wont swipe help please 

[blkpanther]

I would try reconnecting your Fitbit watch with your Fitbit app thru your computer to see if that will help resync  your watch, also make sure your blue tooth is turned back on.

After that if it does not work,  try this  make sure your watch is fully charged. Make sure your clip is plugged into wall socket, place watch into clip, now press the both sides of the watch while it's still in the clip for 10 seconds or more  Hopefully you will get a smile9face.

[Ed_Hoffman]

Just FYI for anyone that has this issue and the other methods have not helped. Had my charge 3 for a month or so and mine blnaked out of nowhere. After trying the steps outlined here i changed my clock face as a last ditch effort and BAM.. only that brought my display back.

[DavideFitbit]

Hello @izabellaandme, thank you for sharing all this information.

I've confirmed that you had mentioned this in the thread previously, but it seems you already had a case created with Customer Support about this (syncing problems and display not responding). Could you please confirm if you received a reply from them? Or what was the outcome? 

Thank you for sharing these steps @blkpanther, @Ed_Hoffman! 

[izabellaandme]

no still waiting thankyou

[judyma]

I am having same problem.

[BirdyDee]

I had same problem.  I tried put on charger, press 10 seconds and got smiley face. 🙂 

[MarreFitbit]

Hello @izabellaandme and @judyma (welcome to the Community Forums)! I'd recommend restarting your Charge 3 devices by following the steps at: How do I restart my Fitbit device? 

Welcome on board @BirdyDee! I'm glad to hear your Charge 3 started working again after the restart you performed. 

Let me know if the recommendations suggested work for you guys. I'll be around! 

[judyma]

It worked. Thanks so much. I was not going to give up.

Sent from my iPad

[ashleylorinee]

I’ve had to do this to my mom’s HR3 constantly. I found out that if you switch the clock’s face it will reboot the screen and then you can always just switch it back to the one you previously.

[izabellaandme]

oh my god , i think i love you , it worked thankyou so much x

[DavideFitbit]

Excellent @judyma and @izabellaandme, it's good to know your device is working now. Thank you for the updates. 

Thank you for sharing these suggestions as well @ashleylorinee, and welcome to the Community forums. Are you constantly having trouble with the display not working properly? Or your device is working properly now as well? 

I hope to see you around in the forums, let me know if you have further questions. 

[Amber2009]

Restarting worked! Thank you for sharing this link!

[LT_614]

I had the same issue - I changed the clock face in the fitbit app and the screen started working. 

[AlejandraFitbit]

Hey @Amber2009 and @LT_614, welcome to the Forums.

It's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 😊

[ms-flamingo]

Great demo on Youtube: https://www.youtube.com/watch?v=2WX6vT0N4J0

[mnatour]

Hello @AlejandraFitbit , my charge 3 fitbit suddenly had the screen turned off. However, it's synced with the phone and I'm getting vibrations upon each notification.

I tried resetting by pressing the side button for more than 15 secs more than 10 times but it didn't work. I also tried changing the clock face, it didn't work either.

Any other suggestions please? I just bought it 1 month ago.

Thanks.