Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[huntdawg]

Great!..

[reddoggy15]

Thank you.  Your suggestion got mine to work!

[Pmguy1]

To fix the issue of not having a working screen, put the charging cable on the unit, plug it in then hold the side button on the unit until you see the smiling face appear on the screen. Then unplug and you are good to go. My unit had the screen issue only twice thus far when I dropped it on the floor. Not sure if this is by design or what.

[AlejandraFitbit]

Thanks for your participation in the Community guys.

I appreciate the input @huntdawg and @Pmguy1.

@AliMcKB, @reddoggy15 and @MaebhB, I am glad to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

I will catch you later. 

[TJHunt]

Had a blank screen on my Charge 3 .... clip into charger hold side bottom down, will reset device should first see solid white line then smile face.  The link that other person posted was very helpful....Thanks!

[MarreFitbit]

Welcome on board @TJHunt! We're happy to hear the restart worked for you. Thanks for sharing the outcome. 

Please don't hesitate to let us know if there's anything else we may do to assist. 

[DianeDains]

Since mine would still synch, and pressing the side still responded (vibration), I told the app on my phone to load a new watch face.   The phone communicated with the watch, and the upload bar did appear.  Then the face on the fitbit worked again!!!!

[Alexander1959]

Hi Fitbit support team;

The reason I am writing this email is to tell the frustration I have with my fitbit charge 3. It seems this item is a defective product. I bought your product on December 16 2018 on Best Buy St Charles Rock Road St Louis Misouri. I need to know your returning policy because I want a replacement or my money back. I am willing to return the defective fitbit charge 3 because is not working.

Thanks......Alexander

[JoJoKelso]

I did some trouble shooting and what worked for me was going into my app and changing the clock face

[MarreFitbit]

Hello @DianeDains and @JoJoKelso! I'm glad to hear that your Charge 3 is working again after changing the clock face to a different one. Thanks for sharing the outcome! 

Welcome on board @Alexander1959! I'm sorry to hear about the issues you've had with your Charge 3.

While reading your post I was wondering if the screen is not working? If so, please try restarting your device or changing the clock face to a different one to see if this brings back the display. 

In regards to your questions, when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

If there's something else you'd like me to assist you with, let me know.

[Tennis_Ingrid]

This method to reset worked for me however this is my 3rd time having to do it after having them replace a Charge 3 that was unresponsive. So now will I have to do this every few weeks??

[JohnSuperStar]

Shouldn’t have too.

Sent from Mail for Windows 10

[Onaplane]

The help link in the thread just got me sorted with charge 3. Put device on charge and press and hold button until the smiley face appears 

[Jeffey]

Did you get your charge 3 working?

I just had this problem. I changed the clock face from the app and it started working.

[bentleybelle]

Hi there, if the screen is black, put the Fitbit on charge, hold the side button on for about 12 seconds. Take it off charge then hold the side button on until the screen comes back on.  Then charge the Fitbit properly. You should see a smiley face, date and time and a low battery notice. Hope this helps. 

[Onaplane]

I did
Put it on charging cable and then hold the button and the watch will initialize

While initializing you will see a line building across the screen and finally a smiley face. Keep the button pressed until the smiley face appears

All was working properly again

Thanks

[MarreFitbit]

Welcome to the Fitbit Community @Tennis_Ingrid! Thanks for letting us know that the restart worked for you. If the issue persist, please don't hesitate to let me know. I'll be glad to help. 

Welcome on board @Onaplane  and @Jeffey! I'm glad to hear that changing the clock face worked for you both. Thanks for sharing the outcome. 

It's nice to have a new member around, welcome @bentleybelle! Thanks for sharing the steps that worked for you. 

Ping me out if you need further assistance. 

[AliMcKB]

Yes it worked for mine thanks!

Sent from my iPad

[MarreFitbit]

Awesome @AliMcKB! 😉 Thanks for letting us know the steps provided worked for you. 

Please don't hesitate to let us know if you need further assistance. 

[Alexander1959]

I have try everything do not work