Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[JohnSuperStar]

That’s good.

Sent from Mail for Windows 10

[boomfit]

Thank you for the link - I now know how to reset my charge 3.

[Momamoo]

Worked for me thanks 😀

[Jerry1291]

you need to press for approx 15sec, maybe 30 sec, and if it still doesn’t work, it’s probably not the same problem.

[Handyandy2805]

I have change the clock face to a few of the different one available and all it does is vibrate and that’s it. It is fully charged and has synced with the app

[Momamoo]

Thanks, fixed now Sent from my Samsung Galaxy smartphone.

[CUTiger76]

Mine started showing just a black screen the other day, and I still pulled up the Fitbit app on my laptop and connected my Fitbit with it's charging cord.  When I pressed and held the side button for about 15 secs this time, it only buzzed, the face did not light up.  But i left it connected for a minute or so and when i unhooked the charger and put it back on, it was working fine again.  Hope yours has started working again as well!Sent from my Verizon, Samsung Galaxy smartphone

[Merweena]

Screen on Fitbit quit working.

[CUTiger76]

Here's what I did.  Watched the charger to my Fitbit and then plugged it into my laptop with the internet connection open.  Press and hold the side button on your fitbit for about 10 to 15 secs or until it buzzes.  Then let it sit, still connected to laptop for a couple of minutes, or until the smiley face shows up (the smiley face did not show up this last time).  But when I unplugged my Fitbit and put it back on the face lit back up and everything was working fine.  Hope this works for you as well!Sent from my Verizon, Samsung Galaxy smartphone

[MccG]

If you lucky a hard or soft start may restore the Smily Face and it will
restart. If not contact Fitbit and if in warranty ask for a replacement

[CUTiger76]

Thanks, but I got my Smiley Face back the other day.  It just didn't show up that one time.Sent from my Verizon, Samsung Galaxy smartphone

[MccG]

Lucky you 😁😁😁😁 here's my Smily face to hope it keeps working

[Annette10]

Habe mein fitbit ans Kabel angeschlossen und dann beim Smartphone Bluetooth schnell ausgeschaltet und wieder eingeschaltet. Und, siehe da, das Band funktioniert wieder, d.h. die Bildschirmanzeige ist wieder da.

[Wildmtinhoney]

I am having same issue. Dashboard says its working.  It buzzes when button pushed but won't turn on. I plugged in to charger, held button,  felt buzzing but still no smiley face. Still not working 

[YouandMe]

I think I had to hold the button for several seconds after the buzzing.

[Wildmtinhoney]

I have tried it multiple times for different lengths of times and still no luck. I have had it for just over a year worked fine until a week ago.  Disappointed especially because it was a gift Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

[Momamoo]

Think they will exchange if you have Sent from my Samsung Galaxy smartphone.

[Ajfitness]

You should just call customer service they were very helpful. I tried 5
times to reset with all the different methods once that didn’t work they
were happy to send me a new one but you must have purchased within a year I
believe.

[Daggoth]

This happened to me. It kept buzzing but the screen did not come up. I held my thumb on the button for about 10 seconds and it came back on.  Very strange.

[SunsetRunner]

Screen not working, dashboard records sleep, steps, etc cannot reboot