Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[Sandypantstwo]

Ive sent mine back and waiting for a new one coming x

[DavideFitbit]

Hello @NCMatt, thank you for confirming that you already tried the suggested steps in the thread. I've sent your information to Customer Support for further assistance, so you should be getting a reply soon.  

Welcome to the Community forums @PolarisMan, could you please confirm if you've also tried the steps mentioned here earlier?  

Thank you for the update @Sandypantstwo, it's good to know that you'll be receiving a replacement soon. 

Keep me posted.  

[Pottysue]

I have tried all suggestions , put on to charge held the button in till smiley face still no Screen??

[MarreFitbit]

Welcome to the Community Forums @Pottysue! Thanks for trying all the suggestions provided in this thread.

Since the restart didn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Let me know the outcome, I'll be around. 

[Pottysue]

Yes I tried re syncing, and clock faces nothing worked!  I have a replacement on the way.

[DavideFitbit]

Thank you for this update @Pottysue, I'm sorry to see that it wasn't possible to get the screen back no normal, but it's good to know that you'll be receiving a replacement soon. 

Keep us posted. 

[Pottysue]

I received the replacement today from the Netherlands, great service only 3 days, all set up and working!

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[pghmaggie]

My screen went blank this morning. Did the reset and it seems to be working properly now. Super weird. 

[Pottysue]

Tried all the suggestions from help, did not work, so they sent replacement, got it in 3 days great! 👍

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[DavideFitbit]

That's good news, thank you for sharing this information @Pottysue and @pghmaggie. 

[MccG]

How many more times will this Charge 3 fail!!! Today blank screen at 50% battery and after trying everything all I got was a half normal screen and the other half a scrambled display! Now nothing it just vibrates!!!!!!Give me a refund please I've had so many issues in 8 months!

[DavideFitbit]

Hi @MccG, welcome to the Fitbit Community forums.  

Thank you for sharing all this information and for confirming that you already tried the troubleshooting steps mentioned earlier. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

In case you decide to request for a refund, you can let the Support team know about this as well, so they can let you know how to proceed. You can check the complete warranty and return policy here. 

Let me know about the outcome. 

[Pottysue]

Thank you I have received a replacement fit bit!

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[DavideFitbit]

That's good news, thank you for the update @Pottysue. 

[SunsetRunner]

Well im another one, 5 months no problems woke up in morning to find blank screen, tried resetting, changing clock face etc nothing.

everything works apart from dead screen. 

[Pottysue]

Contact support for fit bit they replaced mine in 3 days!

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[Dede75]

Hi my fitbit charge 3 screen has gone blank I have tried to reset it with the charger 10 times and change clock face as well but still blank. It is still logging my footsteps heart rate etc but no screen

[Pottysue]

Same as mine fit bit replaced it still on guarantee!

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[MccG]

Hi,

My concern is the numerous issues reported with the same model! What happens when my watch fails again and this time I have no warranty?

Moderator edit: format

[Pottysue]

I do not understand the trouble you are having, I had no trouble at all e mailed my receipt, and received the new one in 3 days from Holland, I amin France, bought from a French electrical supplier here!

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