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Fitbit Charge 3 - display not working

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‎02-08-2020 02:00 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-08-2020 02:00 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Hello!

 

I'm having a problem with the display on my Fitbit Charge 3. It is connected to my phone, still counting steps and everything but the display is black all the time. I tried restarting it (for 8, for 15 seconds ...), it vibrates but the display is still black. Tried changing clock faces and it also didn't work. What else can I do? Thank you for your help.

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Accepted Solutions

‎02-08-2020 04:20

‎02-08-2020 04:20

@Vlasta @fbitUser00 

 

Please contact customer supporting using this link.  It sounds like the display is dead, which in my opinion is a hardware issue.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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4 REPLIES 4

‎02-08-2020 02:12

‎02-08-2020 02:12

I have the exact same issue and tried also everything from this thread https://community.fitbit.com/t5/Charge-3/Charge-3-black-screen/td-p/3059272 Nothing worked so far, soft reboot, hard reboot, changing clock faces....
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0 Votes

‎02-08-2020 04:20

‎02-08-2020 04:20

@Vlasta @fbitUser00 

 

Please contact customer supporting using this link.  It sounds like the display is dead, which in my opinion is a hardware issue.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎02-09-2020 12:07

In response to Heather-S

‎02-09-2020 12:07

I did and the replacement is already on the way. Thank you!
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0 Votes

‎08-19-2020 00:39

In response to Heather-S

‎08-19-2020 00:39

I have the same issue following charging it up the other evening. I have changed the clock face and the other suggested tips, but I get no display.

The Charge 3 is barely 1 year old

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