Fitbit Charge 3 frozen

[Wattloewin]

Hello, today, my Fitbit Charge 3, which was perfectly running for a week, was frozen. Restart first didn‘t work. Black screen, nothing happened. It did not show the charging symbol. Then I connected it to my MacBook. Suddenly it woke up. So what will happen when I don‘t have a MacBook to wake up my Chaarge 3?

By the way, this happened 1 day after I installed the new firmware. A bug?

[Astar2016]

Mine did the same as what yours did when it froze and I did the same thing you did with the reset. I have an update notifications and I haven’t updated my C3, cuz I’m not having any more problems. I read where a lot of people did the update and then like you started having the problems you did. I’m sacred to do the update yet since my C3 is still working 😕

Sent from my iPhone

[Astar2016]

Did you do the update?

Sent from my iPhone

[SunsetRunner]

I’ve done the update and mine hasn’t frozen once since and it was freezing several times a day! Fingers crossed these problems have been sorted 

[Astar2016]

I guess I should do the update and see what will be, thanks.

Sent from my iPhone

[Deemoon]

I did do the update, but not till today. I am hoping that this fixes the
problem.
Do you think it has anything to do with outside temperature?
Hope this helps.
Thank you
Dee

[Deemoon]

Thank you!!
I hope the update helps.

[MJB25]

this doesn't work for me or obviously many others.

You folks at Fitbit have really put out a stinker here. Clearly MANY people are having this very frustrating problem with the Charge 3. 

[JesseSwift]

Mine just froze and I’m out of the house without my charging cable. Will I have to carry the cable everywhere with me just to reboot the watch?

[Astar2016]

What mine did was freeze, I wasn’t able to connect it to the charger and when I looked at it later-about 20 mins later- it was back to working, hummmmm.

Sent from my iPhone

[JesseSwift]

Update: it was still frozen more than two hours later when I got home. I got it in the charger and reset it by holding the side. It immediately said the battery was completely empty from showing the watch face constantly while frozen. After it charged the time corrected itself and it seems to be working so far, almost ten hours later. 

[Astar2016]

Wow, ten hours later. I’m still trying to figure out how to update mine. It says update and I don’t know how to do it. I read all the info on how to but I would really not like to uninstall and then reinstall it to update it,🙄😕😟🤨😖, plus I have read after people have updated it, it didn’t work anymore🤨😲🙄😫😭, hummm

Sent from my iPhone

[Sydney-Ben]

This freezing of the C3 screen appears to be a rather frequent problem. It happens for me most often after having received messages. 

To restart the tracker, what works for me are the steps as per the advice below, although while on the recharge cradle the button may need to be pressed a bit longer, like 10 seconds or so.

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@MarreFitbit wrote:

Welcome on board @SunsetRunner! Sorry to hear that the display on your Charge 3 has frozen. In order to sort this out, I'd recommend restarting your tracker by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a shot and let me know the outcome! 

[Michigan-Blue]

Thank you. This worked. 

[Daldred007]

Thank you. This worked when my charger 3 recently froze and showed no other detail except the tint and the heart rate!

[MJB25]

well, the Fitbit folks kindly sent a replacement Charge 3, but it also hangs basically every time I swipe left to get to the the exercise or alarm screens then try to get back. One time the cradle reset worked, but in general it doesn't. The only reliable way to get back to the main screen it to load a new watch face.

0 for 2! This clearly got rolled out with a lot of bugs.

[Daldred007]

Thank you for the information.
I will keep an eye on it and see how it goes
Kindly regards
David

[Elisarino]

To everyone having this problem :

I tried all the troubleshootings i could find on these forums, and nothing worked. 

Try this :

*Open your fitbit app

*Click on your charge 3 that should be in the right corner

*Click on "clock faces" 

*Choose a diffrent clock (I chose the "steps date" and the screen started working again. I used to have the default clock "

[mrskhsampogna]

awesome, thanks it worked perfectly!! 

[MJB25]

yes, this is the only thing that has worked for me. Not too big of a hassle
although you need internet access to reload clock faces

[jw22taylor]

"Yes, I contacted support before posting. They could not resolve the problem a said that they would raise the issue to a higher level. It looked like I would need to return the unit and I would receive instructions on the return. I have heard nothing from support since the long call with a failed resolution. All they asked me to do was repeat the standard actions. Plug in the unit. Push the button for 15 seconds. Repeat. Repeat. And Repeat! I can read. I can follow instructions as written on the Fitbit site!

I have no idea of why it resumed working properly. Clearly it was still tracking but the screen would not move to any other view. The unit or its software had, maybe still has, a glitch. Sadly Fitbit does not care about your quality control issues.

The lack of quality control was the issue with the surges that I had. Broken glass. Failing bands. Stopping working.