Fitbit Charge 3 frozen

[Wattloewin]

Hello, today, my Fitbit Charge 3, which was perfectly running for a week, was frozen. Restart first didn‘t work. Black screen, nothing happened. It did not show the charging symbol. Then I connected it to my MacBook. Suddenly it woke up. So what will happen when I don‘t have a MacBook to wake up my Chaarge 3?

By the way, this happened 1 day after I installed the new firmware. A bug?

[jw22taylor]

It is clear that Fitbit has problems with charge 3. Mine will not stay connected to my apple phone

[DeniseMey]

I have had the Fitbit Inspire for 3 weeks and yesterday it froze completely! I have carried out the suggestions to re-boot it but nothing!!!

very frustrated...suggestions or done return it????

[CHRISARL]

The solution worked once . Now it's broke again

[DeniseMey]

Sent from my iPad

[CHRISARL]

I called the customer support. We did the same tests I had already done including a long reboot 15 secs instead of 8 secs . They are sending me a new tracker it's in the mailSent from my Galaxy Tab® S2

[DeniseMey]

Many thanks! I will be calling them tomorrow 

[Therapyguy]

Fitbit 3 frozen and have followed the steps to reset (hookup to USB/charge cable and hold for 8 seconds).  Now all I have is a white line across the screen.  The screen is still frozen.  What's going on?  What can I do now, please?

[Sydney-Ben]

Freezing Fitbit Charge 3 is obviously still the result of a defect in the device.  I experienced this 3 times on 2 years only.  In every case I successfully overcame the problem by pressing the side button with or without the cable being attached.  Importantly, in one case I had to press the  button for about 1 minute. During this time the device reacted several times with display and vibration activities.  So, I suggest to keep pressing the button for a longer time. It will eventually come good.

[SunsetRunner]

Thanks Ben. Fitbit customer service took me through several reset exercises. Nothing worked so they sent me a new fitbit.

[hans11]

My Charge 3 is less than 2 mths old. It is frozen and the power and 8sec hold has produced only a white line across the screen. When I unplug it the screen is again black and flicks between a screen showing the battery with and ! or the screen awake and notifications or the time face and I can feel it vibrating. Are there other options to get it working. It is my 3rd charge 3 in 18mths and the previous 2 only lasted 7 mths or so. I like it as a device but am thinking I'll have to look elsewhere.

[EllieMaeC]

I followed the instructions about restarting, and I never got the smiley face--I got a horizontal line. And never got the battery icon.

My problem is: the Charge 3 will not charge.

[pammywalks]

Sorry I didn't respond sooner. Life gets in my way a lot. I have had to
play and wiggle with the charger to get it going. It does it to me for
awhile and then things go smoothly and then it will act up again. I think
it's a design flaw. I'm on my second. Don't know if I will buy another.

[DeniseMey]

Sending thanks and keep safe and keep fit!



Sent from my iPad