Fitbit not syncing and losing time.

[Agility311]

Been having problems with my charge hr3 syncing for a few days but today will not sync at all. Also the clock does not show the correct time. Loses an hour plus most days. Fitbit is fully charged. Have tried the following without luck any idea of anything else I can do.
Rebooted phone and Fitbit.
Switch off and on Bluetooth.
Tried syncing on mobile and WiFi.
Removed Fitbit from app and set up again which took over an hour and it than synced but will not do it again.
Tried sycn when on charge.

Have been it contact with Fitbit and they are saying it is my phone but it it's been working up to this week why all of a sudden stop. Also this does not answer why the Fitbit shows incorrect time. I have been a customer for 5 years and love the charge range starting witch the charge 1 all the way to charge 3 and also the scales. I have in the past found them helpful but know feel that they don't care. Starting to look at other makes.

[Agility311]

Which posting service do they use as they have offered me a replacement but we have problems with some of the delivery services in our area. Also have you got the new one and is it syncing

[SunsetRunner]

I haven't been offered a new one. I have had my charge 3 for a few years so
is not under guarantee.

Moderator edit: personal info removed

[Selkie3]

I have found that if you reboot the fitbit it often sorts the incorrect time. What concerns me is that my Fitbit is out of Warranty next month and it is nothing as I expected when I bought it. App fault or not.

[SunsetRunner]

The fitbit seems to sync correctly at night. By lunchtime the clock is 12
hours out. I use the 24 hour setting but it isn't doing that at the moment.

Moderator edit: personal info removed

[Catbet]

I would make the call and talk to someone.  Mine is now 6.5 hours behind and can't connect.  The offered me a new one and it is on the way.  They frankly can say the app is the problem but if the watch won't keep time without the app and the app doesn't work then the watch becomes the problem.  A smart fitness watch that can't even keep time is no watch at all.

[Sinshine111]

I have been having the same syncing problem with my Charge 3 which I purchased my watch 6 weeks ago (Feb 29) through Best Buy.  I have tried what others in this Forum have tried.  I did connect to my laptop and the correct time finally showed up but the next morning the time was incorrect again.  Any other suggestions?  I am very disappointed.  I had my Fitbit 2 for over 2 years.

[Selkie3]

It appears to be issue with the App and Fitbit are working on it so they told me in an email.Someimtes rebooting it gets my time back correctly.

[SunsetRunner]

That's why we have to be patient annoying as it is.

[Marie-Christine]

Je suis comme vous dans l'angoisse au jour le jour. Ma montre me permettait de me rassurer un peu car j'ai de l'hypertension et le suivi cardio même si un approximatif me rassurai. Là plus rien, depuis un mois la semaine passée il y a eu synchronisation lorsqu'ils ont fait transfert des données pour donner le bilan par mail et là plus rien! Je pense être encore en garantie. Mais ayant eu un gros problème au début écran noir, j'ai déjà eu un échange quelques semaines après la mise en route.

C'est ma 3é montre : Alta, Alta HR, et là Charge 3 elles ont toutes eu des problèmes, dès la première j'ai changer de téléphone car d'après Fitbit c'était du au téléphone et j'ai pris un samsung figurant dans la liste.

Maintenant je ne sais plus quoi faire toutes les manoeuvres conseillée ont été faite quand même dommage pour des appareils de ce prix! 

[Jacqui-thomson]

Mine has no green lights showing at the back anymore even after all the resets that is why they are taking it back l think

[Jacqui-thomson]

They sent me a royal mail tracked 48 returns label by email.  I haven't sent it yet as my father passed away 

[Agility311]

Sorry to hear about you dad. Just waiting for them to send the label to me

[Shorty493]

I have tried rebooting fitbit and my phone, the app. It is losing time and will not sync. I upgraded to the charge 3 and after about 4 months I got a replacement due to the screen having issues. This is now not too long after and again more issues. No I do not want to pay more to upgrade to a charge 4, I just want this one to be as good as the charge 2 and work as it is supposed to. ☹

[Catbet]

I am on my 3rd device since January.  I didn't upgrade as it seemed to suggest that I would have no warranty.  I certainly hope that this device continues working but I do know that I am not the only person who has gone through this.  It suggests a major issue with something - software, hardware or simple quality control.  I know people have had great luck with their devices but I am certainly not one of them. Good luck and be sure to call to have this dealt with.

[Marie-Christine]

Je ne parEnvoyé depuis mon smartphone Samsung Galaxyparle pas anglais, désolée je ne peux vous répondre.