07-12-2018
05:23
- last edited on
09-06-2020
20:07
by
MatthewFitbit
07-12-2018
05:23
- last edited on
09-06-2020
20:07
by
MatthewFitbit
I’m having problems logging today’s food. When I log my breakfast, too many calories show in the dashboard, but there’s nothing actually displaying in the food log. Then when I add my lunch it again displays too many calories and bizarrely my log then says that I’ve eaten a kebab and an exotic pizza!! (I actually had cereal and a bacon roll). It’s only done this since the latest update (yesterday) and I’ve shut the app down and reopened, deleted the logs and tried again, but the same thing keeps happening.
Anyone got got any ideas?
Answered! Go to the Best Answer.
07-13-2018 23:08
07-13-2018 23:08
Yes, this problem is still ongoing. It's probably best to post comments in the main thread where fitbit are monitoring and providing updates.
https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777
As it says there, a temporary solution is to log food via fitbit.com
07-14-2018 07:48
07-14-2018 07:48
I noticed also that things started going a little "wonky" after the "hang on while we clean things up". I logged spring mix and it saved as pizza as well with 3 million calories. I hope they can resolve the issue soon.
07-14-2018 09:52 - last edited on 12-16-2020 13:17 by LiliyaFitbit
07-14-2018 09:52 - last edited on 12-16-2020 13:17 by LiliyaFitbit
Thanks. I might try that, but dozy question, will it wipe all historical data if I delete the app and reinstall? I’m just keen to keep my historical stuff. Thanks for any info on this.
Moderator edit: personal info removed
07-14-2018 10:55
07-14-2018 10:55
07-14-2018 11:12
07-14-2018 11:12
iPhone app still not logging foods today! So frustrating. I entered my breakfast in, then went to track lunch and breakfast was gone. Fitbit folks, what’s going on???
07-14-2018 11:44
07-14-2018 11:44
07-14-2018 11:44
07-14-2018 11:44
Can’t log food accurately. Problems started mid-afternoon, July 13, 2018.
07-14-2018 11:50
07-14-2018 11:50
For those posting in this thread recently and missed the earlier posts, fitbit are looking into this problem. When there is any news they will be posting it in the main thread for this problem at:
https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777
07-14-2018 16:09
07-14-2018 16:09
Same problem here, I enter my custom breakfast of porridge, honey & black coffee for breakfast, I press save, it’s comes up then just as quickly disappears only to be placed by a Cheese Triangle?
If I delete the app and reload it will I lose three years data? Help!
07-14-2018 18:26
07-14-2018 18:26
07-14-2018 18:34
07-14-2018 18:34
OK, thank you. I have been using the app for two years with no problems and now this. What a pain.
07-15-2018 08:19
07-15-2018 08:19
I'm having the same problem. So upsetting !
07-15-2018 21:58
07-15-2018 21:58
I worried the same. If you register online you will see that all your data is registered there. The app is like a vehicle that carries it on your phone.
However I deleted the app then downloaded it again but it didn’t correct the fault, I’m afraid. Not keen on using the pc to enter data either as it seems a very long winded and frustrating option.
07-16-2018 05:29
07-16-2018 05:29
Same error here. It started doing it after I installed the latest app update - version 2.53. So a new app update is needed ASAP to fix this problem.
07-16-2018 05:30
07-16-2018 05:30
@JaysonJ It's coming. See the latest update from fitbit in the main thread for this issue:
https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777
07-16-2018 05:50
07-16-2018 05:50
07-16-2018 05:53
07-16-2018 05:53
I'm not convinced those problems are related. Given the number of posts on this issue I would expect to see more if there were other symptoms.
You might do better to raise new threads if you are having issues other than food logging so they get the right amount of attention.
07-16-2018 10:02
07-16-2018 10:02
07-17-2018 10:47
07-17-2018 10:47
Same problem! Really bizarre. Thought I was hacked or something.
07-17-2018 11:00
07-17-2018 11:00