Food logging problems

[Pendelfin]

I’m having problems logging today’s food. When I log my breakfast, too many calories show in the dashboard, but there’s nothing actually displaying in the food log. Then when I add my lunch it again displays too many calories and bizarrely my log then says that I’ve eaten a kebab and an exotic pizza!! (I actually had cereal and a bacon roll). It’s only done this since the latest update (yesterday) and I’ve shut the app down and reopened, deleted the logs and tried again, but the same thing keeps happening. 

Anyone got got any ideas?

[SteveH]

Yes, this problem is still ongoing. It's probably best to post comments in the main thread where fitbit are monitoring and providing updates. 

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

As it says there, a temporary solution is to log food via fitbit.com

[Dancnsun]

I noticed also that things started going a little "wonky" after the "hang on while we clean things up".  I logged spring mix and it saved as pizza as well with 3 million calories.   I hope they can resolve the issue soon.

[Jim2001]

Thanks. I might try that, but dozy question, will it wipe all historical data if I delete the app and reinstall? I’m just keen to keep my historical stuff. Thanks for any info on this.

Moderator edit: personal info removed

[judyb452]

It won’t wipe out historical data but I already tried deleting the app then reinstalling it and it didn’t work

Sent from my iPhone

[Vonnoccino]

iPhone app still not logging foods today! So frustrating. I entered my breakfast in, then went to track lunch and breakfast was gone. Fitbit folks, what’s going on???

[Bill_erty]

Had to use website

Sent from my iPhone

[Paulazdz]

Can’t log food accurately. Problems started mid-afternoon, July 13, 2018.

[SteveH]

For those posting in this thread recently and missed the earlier posts, fitbit are looking into this problem. When there is any news they will be posting it in the main thread for this problem at:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[JCA100]

Same problem here, I enter my custom breakfast of porridge, honey & black coffee for breakfast, I press save, it’s comes up then just as quickly disappears only to be placed by a Cheese Triangle?

If I delete the app and reload it will I lose three years data? Help!

[judyb452]

You won’t lose you data but uninstalling the app then reinstalling it does not fix the problem

Sent from my iPhone

[JCA100]

OK, thank you. I have been using the app for two years with no problems and now this. What a pain.

[mconnors75042]

I'm having the same problem.  So upsetting !

[Moll0510]

I worried the same. If you register online you will see that all your data is registered there. The app is like a vehicle that carries it on your phone. 

However I deleted the app then downloaded it again but it didn’t correct the fault, I’m afraid. Not keen on using the pc to enter data either as it seems a very long winded and frustrating option.

[JaysonJ]

Same error here. It started doing it after I installed the latest app update - version 2.53. So a new app update is needed ASAP to fix this problem.

[SteveH]

@JaysonJ It's coming. See the latest update from fitbit in the main thread for this issue:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[LLZ]

Yes I saw that, but i’m concerned that steps have stopped counting and I
read that others have heartbeat going wonky. Worried that fix won’t really
be a fix.

[SteveH]

I'm not convinced those problems are related. Given the number of posts on this issue I would expect to see more if there were other symptoms.

You might do better to raise new threads if you are having issues other than food logging so they get the right amount of attention.

[mconnors75042]

Thank you for the response. I figured out the dashboard on the pc and actually like it better for logging- I can type faster!😁

Sent from my iPhone

[Bruzer]

Same problem!  Really bizarre.  Thought I was hacked or something.

[Moll0510]

All sorted now for me with that update, thank goodness!

Sent from my iPhone