06-04-2019
01:08
- last edited on
11-17-2020
10:58
by
MatthewFitbit
06-04-2019
01:08
- last edited on
11-17-2020
10:58
by
MatthewFitbit
I have a charge 3 and want to remove a friend. I do what the advice says and click on his dashboard but it only gives me the option of reporting the person
Moderator edit: updated subject for clarity
06-04-2019 04:14
06-04-2019 04:14
Hello @Janiceeccles and a warm welcome. On the app, once you tap on that person and get to his/her profile > tap on the three circles (dots) > you should get the option to Report, Block or Remove.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-04-2019 04:51
06-04-2019 04:51
The only option is report . Nothing else
06-04-2019 05:07 - edited 06-04-2019 05:09
06-04-2019 05:07 - edited 06-04-2019 05:09
Welcome to the Community Forums @Janiceeccles! As my friend @LZeeW suggested:
If you're not getting the option to remove a friend, can you send us a photo showing what you're receiving instead? In order to add a photo to your reply see this post.
We're looking forward to your reply.
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06-04-2019 09:56
06-04-2019 09:56
06-04-2019 10:16 - edited 06-04-2019 10:44
06-04-2019 10:16 - edited 06-04-2019 10:44
Thanks for getting back @Janiceeccles! I'm afraid to say the image didn't come through. Please try again by making sure you're following the step-by-step I've shared here.
I'll be here, keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-04-2019 10:19
06-04-2019 10:19
@Janiceeccles You screen shot did not come through.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-04-2019 10:20
06-04-2019 10:20
06-04-2019 10:52
06-04-2019 10:52
On here it doesn’t give me the steps you suggest. I click on camera and a totally different screen comes up , with no area to upload a screenshot
06-04-2019 11:14 - edited 06-04-2019 11:14
06-04-2019 11:14 - edited 06-04-2019 11:14
Thanks for your efforts while trying to add the phone @Janiceeccles. I was wondering if you're trying this from a computer or your cell? If you're on the cell, please try with the a computer.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-04-2019 11:16
06-04-2019 11:16
04-19-2020 19:22
04-19-2020 19:22
I saw the response several times, yet couldn't follow it. Turns out the footer where the ellipses is doesn't always show. Had to go into several different account before it finally showed. Then I learned I had to wait a while before the footer would show.
In future, helpful posts give good detail, so if you had said "the 3 dots in the footer... " that would have been helpful.