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How do I reset steps to zero?

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‎04-02-2016 08:11 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎04-02-2016 08:11 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I returned from a trip yesterday in a different time zone. My watch reset to home time zone, but my steps are still adding to yesterday and it's 10 hours into today. How to install reset? Not sure how to turn off device.
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‎04-26-2017 04:36

In response to Jaclyn822

‎04-26-2017 04:36

Hello everyone and  welcome aboard to the Fitbit Community @Jaclyn822, @Doebear, @Daniellemock, @Evee24, @Lisa9876.

 

If the steps are not resetting at midnight and the issue still persists on a daily basis, make sure to review your timezone location is correct as I explained before on this post. If everything is okay with the timezone I would suggest to perform a restart on your trackers. I've seen some of you have a Fitbit Alta or Fitbit Charge 2, so use the links for each tracker to learn more about the restart process.

 

If your tracker is a different model just let me know and I will share the steps for a restart in case you need them. Note that this should resolved the issue but it won't be reflected immediately until the next midnight. The steps that went over to the next day will remain and cannot be removed.

 

The restart should address the issue with your Alta too @Doebear, in the case still is not recording your steps.

 

Hope this helps. See you around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

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116 REPLIES 116

‎04-02-2016 14:50

‎04-02-2016 14:50

@Michellekb

I think the Fitbit is waiting for a midnight to do the rollover. Did you skip a midnight going from the other time zone to your home zone? It should reset at midnight tonight.

 

Hope this helps!

SebringDon | Florida USA | Fitbit's Food Plan Demystified

Charge HR, Flex | Windows 10 | Android | iPad

Take a look at the Fitbit help site for further assistance and information.

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‎04-06-2016 09:20

‎04-06-2016 09:20

A warm welcome to our new friend @Michellekb thanks for stopping by! Cat WinkI totally agree with you my friend @SebringDon, please restart your Charge HR by following the steps provided in this thread and then check your timezone settings and adjust them, after doing this sync your tracker and your steps will be tracked correctly. 

 

Have a nice day! Woman Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎12-30-2016 16:06

‎12-30-2016 16:06

How do i reset my steps?

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0 Votes

‎01-07-2017 05:00

In response to Terrielee

‎01-07-2017 05:00

Hello @Terrielee, thank you for joining us here our Fitbit Community. If you want to reset your step count, note that this is not possible. Your step count will reset to zero every midnight according to your timezone configuration to start a new count for each day. although as I mentioned before is not possible to do this manually.

 

If by any chance you are experiencing some issue with your step count, let me know more details and I will be happy to assist you.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎01-28-2017 09:34

In response to Terrielee

‎01-28-2017 09:34

How do I reset steps to zero?

 

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‎02-01-2017 05:08

In response to RobertoME

‎02-01-2017 05:08

It just hit midnight and my previous steps, kms, cals , all transfered onto my current steps instead of returning to zero, is there anyway i can fix that

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0 Votes

‎02-09-2017 07:46 - edited ‎02-11-2017 03:04

In response to DavidpX3

‎02-09-2017 07:46 - edited ‎02-11-2017 03:04

Hi there @RareGemOly and good to have you here in the Fitbit Community @DavidpX3.

 

@RareGemOly, you can't manually restart your steps. This is manage by the Timezone configuration so Its require to make sure you have configured the correct time on your Fitbit account. This might work for you too @DavidpX3.

 

Go to your fitbit app and tap on Account tab, Scroll down to Advanced settings and here you can manually configured your timezone based on your location or you can use Automatic Timezone.

Screenshot_2017-02-09-09-40-57.jpg

 

Hope this provide more help. Let me know if you have more questions.

 

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-25-2017 06:55

In response to RobertoME

‎02-25-2017 06:55

For the last few days my Fitbit charge 2 keeps piling up the steps count.  I'm now up to 78000. I tried changing setting in the app and looking at the manual but cannot find an answer how to go back to tracking daily

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‎03-12-2017 23:57

‎03-12-2017 23:57

My fit bit charge 2, changed date, and time, but the steps didn't go to zero so they are adding on.  Please tell me how to reset my steps

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‎03-13-2017 04:02

In response to Bambis

‎03-13-2017 04:02

Mine has the same problem. The time changed but the steps did not reset at midnight. 

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‎03-13-2017 04:27

In response to Whelanchr

‎03-13-2017 04:27

I had same problem with my alta. I guess it's bc we set our clocks forward?

 

 

 

 

 

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0 Votes

‎03-13-2017 05:10

In response to BlissfullyBlack

‎03-13-2017 05:10

Same trouble here in CT. I have the Fitbit Charge 2 and steps did not reset last night. Glitch due to day light savings??

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‎03-13-2017 05:23 - edited ‎03-13-2017 05:24

In response to BlissfullyBlack

‎03-13-2017 05:23 - edited ‎03-13-2017 05:24

Mine did the same thing this morning. It changed date and time but the steps, cals, etc didn't reset. I have a charge 2

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0 Votes

‎03-13-2017 05:36

In response to RobertoME

‎03-13-2017 05:36

The time changed on my fitbit yesterday as normal, however this morning my steps did not change. I am still on yesterdays steps. When will this change? Can I do it manually?

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0 Votes

‎03-13-2017 05:59

In response to Evee24

‎03-13-2017 05:59

Same here...brand new Fitbit Alta; steps won't reset from yesterday.

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0 Votes

‎03-13-2017 06:01

In response to Evee24

‎03-13-2017 06:01

Yup 6am in Cali and I have more steps than yesterday. Didn't even sleep with my tracker last night and the steps increased while it sat on the counter... time change or not, it should be at zero. I've done the "add driving" and hold the button down while charging and nothing. With this many people already having an issue, it doesn't seem like it's something on our end. Hope someone has a great solution for this 😉

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0 Votes

‎03-13-2017 07:11 - last edited on ‎10-07-2021 07:44 by Fitbit Moderator

In response to RobertoME

‎03-13-2017 07:11 - last edited on ‎10-07-2021 07:44 by Fitbit Moderator

Good morning. The time on my fitbit is correct after Saturday's end of daylight savings time but my steps did not reset at midnight. I woke up this morning with yesterday's (Sunday) step count. Help.

 

Help. My fitbit updated the time to correctly reflect the end of Daylight Saving Tine yesterday but my steps did not reset at midnight last night (Sunday). I woke this morning with yesterday's steps!

 

 

Moderator edit: merged reply

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0 Votes

‎03-13-2017 07:38

In response to RobertoME

‎03-13-2017 07:38

Mines is set for automatic. however its still has not changed. I have notice on the forum a lot of people is having the same problem. Any other solutions?

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‎03-13-2017 08:00

In response to Evee24

‎03-13-2017 08:00

I am also having issues with my steps not resetting on the Alta. Any help on fixing this is super appreciated! 

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