How do I turn off heart rate zone notifications on Charge 4?

[danfry69]

While I am golfing or hiking, these notifications keep alternating, these are not helpful and I would like to shut them off. They are a distraction. There are too many notifications on the watch, what use to be useful (incoming phone call, reaching 10,000 steps, battery running down) has now become a nuisance. Fitbit is trying to do too much.

In short the notification section needs to be able to chose any notification and shut it off. 

Moderator Edit: Clarified subject

[SunsetRunner]

I have seen other reports of people saying heart rate and zone notifications showed up after the upgrade. Here, on this forum. I just went for a run again. I turned off battery notifications, auto recognize run is off. But still I get the "Nice" with running logo, the "Peak" for heart rate and last but far from least, the "Battery not charging" notification. Last one is very funny, it only appears when I go for a run. Guess it want me to bring a long power word when running....

So others also have these problems!!!

[HWil]

Just noticed this today on my run, with notifications on cardio or peak heart rates, which I do not want or need during exercise. Under settings, I have Active Zone Minutes Notifications off. This all showed up after the update, as I had turned it off previously.

[probusybody]

There are Settings in the app AND there are Settings on the fitbit device itself.  It’s stupidly ridiculous trying to find it on the device, but when you do it makes all the difference.



Good luck!

[mhwein]

That turns off heart rate tracking entirely. Not sure that's the solution.

[evelainia]

Also having trouble with the heart rate zone notifications going off when I'm working out. I've gone in ALL FOUR places where apparently you need to look for notifications - all of them are disabled. I appreciate that this Charge4 is waterproof, but man I loved my Charge 2 better. Fewer bells/whistles/settings. I feel like I have a fitbit with a mind of its own. Sometimes it tells me my heart rate zones when I don't want it to, then it doesn't tell me my phone is ringing when I need it to. 6 months with this thing and I'm about ready to return it.

[probusybody]

I went into "settings" on my phone, to fitbit, then to Notifications and turned them ALL off!  You'd think Do Not Disturb would work, but no...

All that alerting feels like I'm getting electrocuted AND it's not even possible to see the thing in daylight, so what's the use? 

So, where do you return it to?  I already had a warrantee replacement for the dim display which didn't help.  I got mine in December from Costco.

[PaulViville]

Hello Alejandra,
NONE of your post are accurate or describe menus that are available either on my app or on my watch.
At this point I'm considering throwing the watch away because it's making me crazy by vibrating ALL THE TIME.
I did 1 hour of crossfit and it vibrated 11 times to tell me: FAT BURN!!! CARDIO!!! FATBURN!!! CARDIO!!!....
Heart rate zone alert does not exist on my watch.
In individual exercises it exists but tells me it's off on my app.
On my app it doesn't exist or is buried under garbage settings.


Honestly guys, wtf?
Your products are good but what the hell is going through the head of your software people? Why the hell are all notifications turned on again everytime there is an update? Why the hell do settings disappear from the app? Why are some settings not functionnal? Do you even have QA?

[mhwein]

Here's what worked for me. Go into Setting on your watch, turn ON active zone minute notifications. Yes, this is counterintuitive, but stay with me here. Once this is toggled on, you can then go into each exercise setting (again on your watch) and turn off heart zone notifications. For me, this was greyed out when active zone minute notifications were turned off. 

You can then turn off the active zone minute notifications when you've adjusted your exercise settings. You might then have to go into the fitbit app on your phone and turn off Reminders to Move. This toggled on for me at some point and had to turn it off. Not sure if it was switched on when I played with active zone minute notification settings. Ask me how annoying it is to type "active zone minute notifications" so many times. 

Good luck, hope this helps!

[evelainia]

It's been a very long and frustrating journey, but I think I've figured out ALL of the places where you have to change your settings. While I still very much dislike the interface for the Charge 4 (Do REALLY I need to tell it 3 times I'm ready to start a workout and 2 times that I'm done?), now that it's finally set up and working how I want it, it's ok. I have an iPhone and I have to regularly (As in, almost every other day) turn off my Bluetooth and turn it back on again when my watch stops notifying me of incoming texts/calls. 

If you are still having this issue, you can reach out to FitBit's customer support (which is via Twitter, and is the sole reason I even have Twitter). They kept providing me articles to troubleshoot and eventually I was able to get it figured out. Hope this helps!

[probusybody]

on the wrist device, after the time is DND (do not disturb).  just below that is sleep.  When you turn on Sleep, you will see the condition that you want for DND.  Click the minus sign in the DND window and that should turn everything off, at least for the time being.  If you use sleep mode, you have to do it every time.

[PaulViville]

The interface on the Charge 4 is genuinely one of the worst user interfaces
I've seen since the first tactile PDAs.
Complete garbage, which is surprising from such a well known brand

[evelainia]

After spending countless hours trying to dig thru both the app on my phone and on my Charge 4, I agreed that the interface and software updates are problematic. I figured if I've wasted this much time trying to sort out my watch Fitbit should know. so I've kept a dialog going on Twitter for this. This morning I purposely waited to perform the latest software update and sure enough, went I went to workout afterwards the calorie/fat burn notifications were back. The setting where I had them turned off was turned back on. Their customer support said (and I quote) "Thanks for sharing this information. Please note that settings shouldn't be changed when updating firmware". As someone working in the software development arena, I know bugs get pushed all the time. Hoping my feedback to ask them to PLEASE fix this issue when software is updated gets resolved. Else, I've had to turn my bluetooth on/off on a daily basis as it seems to unsync from my phone (haven't figured out why just yet, but I suspect it's my iPhone) and also check my notification settings before I go in to work out. Horrible user experience, but they don't have another device I want to ask for an exchange. 

[BrianG22]

Not a good answer - there is no setting called ''Heart Zone Alerts!!

[evelainia]

Correct. The setting is called "Active Zone Minutes Notification" and it's located under "settings" on the Charge 4. This is the setting that I have turned off as a preference, and it keeps getting turned back on every time I update my FitBit. Hope this helps.

[Clintish82]

I don't have 'heart zone alerts' under my settings app (??) I've recently updated the watch and had these annoying notifications since, while running.

Does my watch have a fault?? Why can't I see heart zone alerts under settings??

[BenJ89]

What are we supposed to do now, the option to turn off the heart zone notifications is gone. Having this forced upon me is very frustrating.

Ok found it, all the guides are out of date.

You need to go into exercise app, swipe down on each individual exercise (do not select the exercise) and turn it off there 

Moderator edit: merged reply

[Airsy]

Thank you! After spending ages trying to turn these off, you’re the one who cracked it!  

[probusybody]

Thanks! When I saw “you were the one who cracked it“ my First thought was, “yeah, with a hammer”. I’d like to give this piece of **ahem** away but only with the caveat “do not call me for tech-support!”

[BenJ89]

The latest firmware has made a complete mess of it yet again.

Now if you do not want heart rate notifications you have to turn 'Active Zone Notifications' on in the settings app and then turn 'Heart Zone Notifications' off in each individual exercise.

What if I don't want the active zone minutes buzzing me throughout the day because i'm doing some mildly strenous activity? It just seems to be one clueless decision after another with FitBit. Honestly think whoever is making these product decisions does not actually use the devices, and the same can be said for the people who write the software as this is the exact kind of oversight that should be questioned before being released to the public.

[charleskn]

I see the HR Zone alerts under the individual exercises, but I also do not see the HR Zone alerts under the settings, on my charge 4. Could this be because I have a custom max heart rate setting?